Front Desk Supervisor

Description

Why us?

Are you a guest service champion? Do you have astonishing communication, organization, and follow-up skills? Are you the first one to respond to guests and customers questions and concerns with confidence? Are you comfortable overseeing policies and procedures? Are you a mentor to professional peers? Do you love being a part of DC's history and representing a local specialty? Are you a continual learner with a thirst for excellence? Are you looking for company whose Core Values support growth and development? If you answered "yes", this might be the position for you!

What will I be doing?

Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. Respond to guests’ special requests, needs, problems, issues, and concerns. Promote teamwork among front office staff and between the front office and other hotel departments. Model excellent guest service. Create an atmosphere of fun!

Desired Qualifications:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.

Hotels are 24/7 operations. We schedule based on business demands. Nights and weekends will be a normal part of your schedule.

Qualifications

Previous hotel experience, preferably in a Hilton brand hotel.

Behaviors

• Team Player: Works well as a member of a group (Preferred)
• Functional Expert: Considered a thought leader on a subject (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Peer Recognition: Inspired to perform well by the praise of coworkers

Experience

• Required previous hotel front desk experience.
• 1-year Supervisory experience at any Hilton brand hotels is a plus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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