Hotel Agent

Pay

$18.00 – $21.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Reconcile charges and payments, input sales from multiple systems, balance accounts, review deposits, and complete all required shift‑closing reports 
• Support guest satisfaction by scheduling services and wake‑up calls, reporting maintenance and technology issues, and responding to emergencies according to protocol 
• Understand guest folios and adjust as needed while accurately quoting rates, making reservations, posting charges, and monitoring credit limits 
• Demonstrate proficiency in Windows, Microsoft Suite, Versa PMS, Salto Key Systems, HotSOS, Duetto Loyalty, Oasis Loyalty, and other approved applications 
• Manage front desk and housekeeping communication by answering calls promptly, recording requests, delivering supplies, and assisting with room readiness tasks 
• Stay informed on group activities, document and report unusual occurrences, troubleshoot basic system errors, and ensure accurate, timely documentation throughout the shift 

More about you

• Limited night agent experience required; previous hotel front desk or housekeeping experience preferred 
• Customer service experience is required 
• Ability to work without direct supervision 
• Microsoft Office Suite experience is a big plus 
• Good interpersonal communication skills in person and by phone 

Physical requirements

• Ability to stand and walk for extended periods 
• Ability to lift up to 50 pounds 

Shift details

Overnight
Weekends
Holidays