Photo of Sheraton St. Paul Woodbury Hotel, Saint Paul, MN

Guest Service Agent

Sheraton St. Paul Woodbury Hotel

676 Bielenberg Dr
Saint Paul, MN 55125

Hotel
Managed By HHM Hotels
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Compensation: $16.00 to $18.00 per hour, Full-Time

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary.
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

  • Competitive wages for full time and part time opportunities
  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Daily Pay
  • Free Basic Life Insurance
  • 24/7 access to TELUS Health, a confidential work-life resource.
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Referral Bonus Program

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Posted January 20, 2026

Sheraton St. Paul Woodbury Hotel


Full Service Marriott located minutes from Downtown St. Paul


The Sheraton St. Paul Woodbury is a AAA 3-Diamond hotel conveniently located at the intersection of Interstates 94 and 494, just minutes from downtown St. Paul and Minneapolis. The hotel offers a variety of amenities, including a fitness center, indoor pool, and 24-hour business center. Guest rooms are spacious and modern, and many feature views of the surrounding area.The Sheraton St. Paul Woodbury is a great choice for business travelers, leisure travelers, and families. The hotel is close to many major employers, including 3M World Headquarters. It is also within easy reach of a variety of attractions, including the Mall of America, the Minnesota State Fair, and the Minneapolis Sculpture Garden. Also close to Xcel Energy Center, various Wedding Venues, the Minnesota State Fair and Sports Stadiums.

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