Photo of AC Hotel Pleasanton, Pleasanton, CA

Guest Service Agent

AC Hotel Pleasanton

5990 Stoneridge Mall Road
Pleasanton, CA 94588

Hotel with 170 Rooms
Managed By HHM Hotels
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Compensation: $19.00 per hour, Full-Time

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary.
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

  • Competitive wages for full time and part time opportunities
  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Daily Pay
  • Free Basic Life Insurance
  • 24/7 access to TELUS Health, a confidential work-life resource.
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Referral Bonus Program

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Posted January 21, 2026

AC Hotel Pleasanton

Experience European-Inspired Hotels in Pleasanton, CA/h4>

A handwritten welcome note, a perfectly crafted Gin & Tonic, and a sleekly designed guest room define the AC Hotel Pleasanton experience. Located in Pleasanton, CA, within walking distance of Workday, 10X, and Albertsons, just steps from West Dublin BART, and across from Stoneridge Mall, our hotel blends essentials with a touch of elegance. Enjoy breakfast at AC Kitchen with fresh baked French croissants, or relax at AC Lounge with signature cocktails, local craft beers, specialty wines on tap, and curated tapas-style small bites. Rooms and suites feature hardwood floors, spa-style showers, and ergonomic workspaces. Stay active in the 24-hour fitness center, or unwind at the outdoor pool with bar and deck for events. With free parking and flexible event spaces including boardrooms and banquet rooms, the hotel is ideal for weddings, Workday gatherings, Alameda County Fairgrounds events, and sporting events. Pleasanton’s wineries, shopping, hiking, and golf are all nearby.

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