Photo of AC Hotel Arlington National Landing, Arlington, VA

Guest Service Agent

AC Hotel Arlington National Landing

1999 Richmond Highway
Arlington, VA 22202

Hotel with 355 Rooms
Managed By HHM Hotels
Save this job
Tweet
LinkedIn
Full-Time

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary.
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

  • Competitive wages for full time and part time opportunities
  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Daily Pay
  • Free Basic Life Insurance
  • 24/7 access to TELUS Health, a confidential work-life resource.
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Referral Bonus Program

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Posted January 23, 2026

AC Hotel Arlington National Landing

Welcome To The AC Hotel Arlington National Landing

Crystal City’s Newest Hotel nearby Reagan National Airport

Experience Crystal City’s newest hotel, where European-inspired design meets seamless convenience just minutes from Ronald Reagan National Airport. As the largest AC Hotel in North America, we feature 355 sleek accommodations with high-speed internet access, along with the signature AC Kitchen & Lounge offering Spanish tapas, cocktails, and an outdoor patio. Stay active in our fully equipped fitness center, or host gatherings in 8,800 sq. ft. of meeting and banquet facilities with advanced audiovisual equipment and full catering services. Perfect for business meetings, private events, and both short and extended stays, our Arlington hotel is steps from the Crystal City Metro Station, Crystal City Shops, Amazon HQ2, the Pentagon, and downtown Washington, D.C. Guests enjoy complimentary shuttle service to Reagan National Airport, with direct Metro access to the National Mall, Smithsonian museums, and Old Town Alexandria.

Other Job Openings