Senior Sales Manager

Job Title: Senior Sales ManagerDepartment: Sales & MarketingJob Status: Full-TimeWork Schedule: HybridReports To: Director of Sales & MarketingLocation: Hotel Phoenix

About Hotel Phoenix

Hotel Phoenix rises at “Mile 0,” the historic terminus of the Western & Atlantic Railway and the very location of Atlanta’s founding. With its commanding presence at the gateway and centerpoint of Centennial Yards — one of the most ambitious new developments in Atlanta’s history — it signals a new era for a downtown that has long been neglected.

Hotel Phoenix is a bold, unapologetic statement of forward-looking confidence. It is the hotel Centennial Yards and downtown Atlanta deserves — a future-reaching hospitality experience inspired by the unique character, culture, and heritage of its location.

A standard-setting luxury hospitality experience, Hotel Phoenix is glamorous, world-class, and unmistakably of this place. It isn’t “Atlanta-themed;” it’s Atlanta revealed. True Southern hospitality without the clichés: anticipatory, proper, and delivered with warmth, charm, and sincerity.

Position Summary

Hotel Phoenix is seeking a highly motivated, results-driven individual to serve as Senior Sales Manager for our luxury, full-service hotel. This hybrid role is responsible for generating profitable revenue while maintaining compliance with brand standards, ownership objectives, and financial performance expectations.

The Senior Sales Manager is accountable for proactive business development, strategic account management, and delivering a consistent luxury-level client experience that supports the long-term success of Hotel Phoenix.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Drive profitable sales results through proactive prospecting, account management, and closing strategies.
• Meet or exceed assigned room revenue and total sales goals while protecting ADR and rate integrity.
• Solicit new and repeat business through sales calls, networking, site inspections, and client presentations.
• Respond to RFPs, negotiate contracts, and secure business in compliance with brand standards and ownership guidelines.
• Maintain accurate sales activity, forecasts, and account information in Delphi and the hotel’s HMS.
• Manage and grow a portfolio of accounts, ensuring a seamless client experience from inquiry through post-event follow-up.
• Collaborate with Operations, Events, Catering, Revenue Management, and Finance to ensure contract fulfillment and service excellence.
• Participate in sales meetings, forecast reviews, and strategy sessions.
• Represent Hotel Phoenix professionally at industry events and networking functions.
• Comply with all brand standards, hotel SOPs, ownership policies, and ethical guidelines.

Work Environment & Schedule

• Hybrid position combining remote work with required on-property presence.
• On-site attendance required for client meetings, site inspections, leadership collaboration, brand visits, and ownership meetings.
• Evening and weekend work may be required based on business needs.

Performance Metrics (KPIs)

Performance will be evaluated based on the following:

• Achievement of assigned room revenue and total sales goals
• ADR protection and rate integrity
• New account acquisition and conversion
• Account retention and repeat business
• RFP response time and closing ratios
• Forecast accuracy and CRM compliance
• Contribution to occupancy, RevPAR, and overall hotel profitability
• Adherence to brand standards and ownership reporting requirements

Compensation & Bonus Eligibility

• This position is eligible for a performance-based bonus and/or incentive plan, subject to ownership approval.
• Incentive eligibility is based on individual sales performance, overall hotel financial results, and compliance with brand standards.
• Specific compensation and incentive details are outlined in the annual sales compensation plan.

Required Qualifications

• Minimum of 3–5 years of hotel sales experience in full-service and luxury properties.
• Proven, results-driven sales performance with a history of meeting or exceeding goals.
• Strong knowledge of corporate, group, and transient sales segments.
• Proficiency in Delphi (required).
• Excellent verbal, written, and presentation skills.
• Strong organizational, time-management, and negotiation skills.

Preferred Qualifications

• Experience with HMS.
• Experience working within branded luxury hotels.
• Established local or regional business relationships.
• Bachelor’s degree in hospitality management, Business, Marketing, or related field.

Physical Requirements

• Ability to travel locally for sales calls and client meetings.
• Ability to sit, stand, and walk for extended periods as required by job duties.
• Ability to attend evening or weekend events as needed.

Equal Opportunity Employer Statement

Hotel Phoenix is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.