Slot Technician

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities.

Responsible for the intricate repair and maintenance of all slot machine equipment to the component level. This may include but is not limited to specializing in bill acceptors, boards, monitors, comparators, printers, etc.

What You Get to Do

• Troubleshoot and repair all types of slot machines and employed equipment to the component level.
• Maintain a working library of technical manuals and customer notices issued by the venders and GLI to ensure compliance.
• Regularly review and evaluate preventative maintenance procedures by creating and maintaining work history spreadsheets; make recommendations to Slot Operations Manager to improve processes to ensure optimal game performance.
• Maintain a working stock of spare parts to minimize equipment down time.
• Keeping the slot equipment in good operating condition, making certain that the equipment performs according to manufacturer specifications and complies with property established parameters.
• Ensure acute attention to detail with all aspects of the slot floor and technical equipment.
• Ability to specialize in certain aspects of the technical department; including but not limited to bill acceptors, monitors, boards, accounting system, etc.  Ensure machine integrity through expertise in repairing and preventive maintenance with this equipment.
• Promote team effort and support with fellow Associates and Supervisors from all areas.
• Know and comply with all gaming regulations (Federal, State, and Band Statutes) and Grand Casino’s internal controls, policies, and procedures.
• Ensure relationship building with every Guest on every interaction through the following steps: Always greets the Guests in a friendly way and ensures eye contact and a smile. Take care of the Guest’s needs. Close with a friendly parting comment.
• Bring disputes and unusual Guest activities to the attention of the Slot Operations Manager.
• Maintain a consistent and regular attendance record.
• Present self in a professional manner both on and off property.
• Must adhere to policies or performance of duties to ensure ongoing Title 31/BSA compliance.

• All other duties as assigned that are related to this role.

What We Look for In a Person

• Serves and develops others by building relationships.
• Fosters an inclusive workplace where inclusion and individual differences are valued.
• Collaborates across boundaries to achieve common goals.
• Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
• Sets direction and influences others to translate vision into action.
• Demonstrates drive for continued personal and professional growth.

What We Offer You

• We have a fun, energetic personality and are adventurous, creative, and open minded.
• We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty)
• Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.
• We are a career accelerant, which means developing our Associates is one of our main priorities.
• We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
• A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.

What Qualifies You

• High School diploma/GED or relevant experience required.
• Two (2) years Slot experience and/or a combination of two (2) years advanced electronics education and experience required.
• Computer -literate with specific proficiency in Microsoft applications required.
• Casino Management Certificate Preferred.
• Must be able to secure license from Gaming Regulatory Authority (GRA).
• Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

#GT1