Coffee Shop Attendant

Join the team and love your job!

The team at Margaritaville Lake Resort is here to create and deliver fun and escapism for our guests, and that starts from the very first coffee of the day!  With good pay, extensive benefits and a family atmosphere, we are looking for an energetic, positive and confident person to join the coffee shop team in providing a welcoming morning menu to our guests.

Job Type: Full Time

Pay $   $15 per hour plus tips

Age Requirement: Must be at least 18 years of age Reports to: Asst Director of Food and Beverage, Beverage Department

As a Coffee Shop Attendant, you will preparing and serving the morning menu from the License to Chill coffee shop in the lobby area.  As one of the first faces our guests will see as they start their day, you will provide a welcoming and efficient service, and be confident to upsell the menu options available.

Responsibilities include:

• Maintains a clean, organized and stocked environment and when necessary, assists in maintaining product.
• Performs all POS duties, front and back of house functions including opening and closing procedures.
• Establishes effective and positive communication amongst all team members.
• Assists in maintaining proper coverage and team member schedules ensuring that the outlet maintains customer service standards and team members.
• Ensures all cash handling procedures are upheld. Is accountable for funds while running a shift.
• Assists in planning and executing all sales promotions effectively and efficiently.
• Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents to the security department. 
• Greets and responds to all customers with fast, efficient, friendly and personalized service. Strives to develop a rapport with customers by learning their names, favorite drinks and food items.
• Responds proactively to prevent customer service situations. Investigates and resolves customer incidents, documenting if necessary.
• Follows all drink recipes and procedures, maintaining the highest quality and consistent product standards.
• Constantly works towards developing an understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the various differences in flavor and blends.
• Tastes products on a per shift basis for quality assurance.

Qualifications

Personal Skills

• Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates.
• Adjusts to high-pressure conditions and is open to change.
• Ability to manage time well with minimal supervision.
• Assumes responsibility for personal growth and development.
• Conducts him\herself, acts and dresses professionally at all times.

Physical Requirements

• Minimum lifting/pulling of 40 pounds using proper lifting techniques.
• Anything over 40 lbs requires asking for assistance.
• Pushing, bending, stooping, upward reaching, manual dexterity, continuous standing.
• Must be able to stand on feet for long periods of time.