Surveillance Lead

Pay

$22.00 – $26.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Assist the Surveillance Supervisor in planning and scheduling of Associates assigned duties.

• Train new associates and ensure all policies and procedures are understood and followed.

• Monitor all areas of the property, including but not limited to gaming and cage activity, food and beverage activity, and security of the facility.

• Observe and report procedural violations and illegal activity.

• Make written reports and logs on any observed violations and illegal activity in a timely manner.

• Ensure that all cameras and computer systems are operational at all times.

• Keep associates and supervisors advised of daily events, and all company and departmental activities.

• Ensures that all state racing and gaming regulations and policies are followed.

• Comply with confidentiality regulations regarding all surveillance information including camera coverage, investigations, and proprietary material.

• Other duties as assigned.

More about you

• Minimum of 2 years’ Casino Surveillance as an agent or operator working in the Surveillance Monitor room.  Prior Gaming or law enforcement experience preferred.

• In depth understanding of all Table Games.

• Proven ability to identify Advantage Play, collusion, and cheating incidents on the Gaming Tables.

• Ability to utilize multiple programs to research and investigate Table Games, Slot System, F&B transaction data, License Plate Recognition, Guest ID, and Surveillance System analytics.

  Able to obtain and maintain required gaming licenses.

• Good communication and interpersonal skills, including the ability to multi-task effectively.

• Computer skills including e-mail, word processing, spreadsheets, routine database activity, and record keeping.

• Ability to understand and follow verbal and written instructions.

• Ability to write legibly and express thoughts on reports answering the essentials of report writing; Who, What, When, Where, & How.

• Ability to prioritize tasks, handle multiple projects simultaneously, organize and complete assignments.

• Maintain a professional and respectful attitude while on the job.

• Perform all duties with great INTEGRITY.

Physical requirements

• Ability to see and recognize details on video screen.
• Ability to hear and speak to communicate on two-way radio.
• Ability to sit for long periods of time.
• Work environment may consist of a dark area viewing video monitors.

Shift details

Evenings
Overnight
Weekends
8hr shift
10hr shift