Guest Service Agent
Comfort Inn & Suites Paris
3035 NE Loop 286
Diana,
TX
75640
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Comfort Inn & Suites Paris
Make the most of your visit to “the second largest Paris in the world”
The Comfort Inn & Suites® offers the perfect start to your day in the “second largest Paris in the world.” Near Paris Junior College and numerous area attractions, you can relax and recharge at our comfortable hotel. Whether you’re traveling solo or with friends and family, there’s a lot to see and do. Start any visit with a photo opp by the Texas-sized replica of the Eiffel Tower topped with a cowboy hat. Spend an afternoon with a picnic by Pat Mayse Lake or explore the Santa Fe-Frisco Union Depot Train Station and Museum. We are close to the Sam Bell Maxey House State Historic Site and Paris Regional Medical Center. Take advantage of our free outdoor parking, which makes it easy for you to explore the whole area. Once you’re here, enjoy the classic amenities to make your stay comfortable and welcoming. Begin your day with a free, hot breakfast plus free WiFi to catch up on your inbox. There’s also a well-equipped fitness center with modern cardio workout equipment to get a good workout.
Each of our rooms comes with a work desk, flat-screen TV, and coffee maker delivering all the comforts of home. We’re surrounded by a huge variety of dining options, and you can easily bring leftovers back to the room since many come with a refrigerator and microwave. Families appreciate the sofa beds in each room. Whether you’re here for business or pleasure, our modern and up to date hotel offers everything you need for the perfect stay.
