Guest Service Agent
Courtyard Philadelphia Downtown
1421 Arch Street
Philadelphia,
PA
19102
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Courtyard Philadelphia Downtown
Stay at our new Center City Philadelphia hotel
Discover one of the finest hotels in Center City Philadelphia, where modern comfort meets historic charm. Our Full Service Courtyard features 202 spacious rooms and suites with thoughtful amenities such as Illy coffee makers, mini-fridges, and complimentary Wi-Fi. Savor fresh New American fare and signature cocktails at The Bauer, our inviting restaurant and bar. With over 9,000 square feet of versatile event space, including a Grand Ballroom filled with natural light, we provide the perfect setting for meetings, weddings, and special occasions. Architectural highlights include skylights illuminating a 75-foot central atrium courtyard, graceful archways, and classic woodwork. Ideally located across from City Hall and steps from the Pennsylvania Convention Center, our hotel places you near iconic Philadelphia landmarks like Love Park, Rittenhouse Square, Art Museum and Independence Hall, along with world-class museums, sports venues, and entertainment.
