Conference Services Manager

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

PRIMARY OBJECTIVE OF POSITION: 

The Conference Services Manager is responsible for seamlessly coordinating all aspects of assigned contracts secured by the sales team. This role expertly plans, services, and details every component of event execution to deliver an exceptional guest experience, cultivate repeat business, and support the achievement of overall sales and revenue goals.

RESPONSIBILITIES AND JOB DUTIES:

• Manage the complete detailing process for all definite group and catering events, including menu planning, conference room set-ups, audiovisual coordination, issuance of Banquet Event Orders (BEOs), collection of guarantees, communication of changes, and distribution of group resumes, VIP details, client introductions, and rooming lists—while consistently maximizing revenue opportunities.
• Build strong client relationships through highly personalized service, partnering with the Sales Manager to cultivate repeat and referral business.
• Oversee all billing-related functions once business is confirmed, including pre-payments, commissions, and final billing coordination.
• Participate in daily BEO meetings, daily catering meetings, weekly sales meetings, group pick-up reviews, and resume meetings.
• Serve as the primary point of contact throughout the planning process and onsite, coordinating pre- and post-conference meetings, conducting in-house group checks, and introducing clients to key operational partners supporting their program.
• Proactively upsell clients to enhance the overall event experience, increase average checks, and drive incremental revenue through in-house dining and outlet utilization, including Private Kitchen and restaurant venues.
• Maintain clear, consistent, and transparent communication between clients, hotel departments, and external partners to ensure expectations are aligned and services are flawlessly delivered, resulting in a memorable “wow” guest experience.
• Support the Conference Services team in maintaining accurate forecasts and ensuring timely, precise BEO distribution.
• Attend site visits and client entertainment appointments alongside the Sales Manager, as needed.

PHYSICAL DEMANDS:

• Digital skills, e.g., using a computer keyboard, computer/software applications
• Stand, sit, reach, grasp, lift/carry, walk, climb, kneel, bend, and push/pull.

SPECIAL SKILLS REQUIRED:

• Demonstrated ability to set and uphold high personal performance standards, with a proven track record of success in a fast-paced, dynamic environment.
• Exceptional written and verbal communication skills in English, with the ability to communicate clearly, confidently, and professionally.
• Strong interpersonal skills, fostering positive working relationships across all levels of the organization and effectively managing conflict when needed.
• Persuasive communicator who presents compelling ideas, motivates others, and inspires high performance.
• Highly adaptable, responding quickly and positively to change while maintaining productivity and focus.
• Ability to interpret, create, and utilize written, verbal, and visual materials, including reports, procedural documentation, and reference resources.
• Sound judgment in routine decision-making, including task sequencing, prioritization, and email and workflow management.
• Capacity for sustained concentration in activities such as training, planning, designing, and executing complex work.
• Proficient in interpreting visual data sources such as graphs, tables, and reports to support informed decision-making.
• Effective use of electronic, oral, and in-person communication to conduct business, including phone and email correspondence, in-person and virtual meetings, client entertaining, and domestic and international travel.
• Strong organizational, prioritization, and systematic decision-making skills to manage multiple deadlines simultaneously.
• Confident presentation and relationship-building skills when working with third-party partners and senior executive stakeholders.
• Flexible availability to accommodate the cyclical nature of sales and the evolving needs of hotel operations and clients.

EDUCATION/ EXPERIENCE /LICENSES OR CERTIFICATES / REQUIRED:

• Undergraduate degree in relevant discipline is preferred.
• Minimum 1-3 years of experience in one of the following fields: luxury hotel, hotel conference services, market, hotel revenue management/distribution.
• Proficient in Delphi, Outlook, Word, Excel

SALARY RANGE:

• $78,000 - $83,000 annually