Front Desk Supervisor

About Us: Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do! 

T.E.A.M = Together Everyone Achieves More

About the Role: As Front Desk Supervisor you will play a crucial role in mentoring our innovative TEAM deliver upscale customer service and ensuring unforgettable guest experiences.   

* This position is primarily evening, but a candidate with flexibility for other shifts/days is preferred 

Advancement Opportunities and Professional Career Path:

• Front Office Manager • Assistant General Manager • General Manager

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?

Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year! What’s Your More?

TEAM Benefits:

• Health/Dental/Vision/Life/Voluntary Insurance 
• Management Development Program 
• TEAM and Travel Discounts 
• Vacation/Well/Holiday Pay 
• Career Advancement Opportunity 
• Referral Bonus Program 

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available. 

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities:

• Supervise daily front desk operations, ensuring consistent adherence to Hyatt brand standards 
• Support team members through coaching, mentoring, and hands-on training
• Handle guest concerns with professionalism, empathy, and prompt resolution
• Manage billing, accounts, and financial reporting accurately and efficiently
• Utilize Opera Cloud (or similar property management systems) to oversee reservations, check-ins/outs, and account reconciliations
• Serve as a point of escalation for complex operational issue and decision-making in the absence of management 
• Foster a positive, collaborative, and professional team environment 
• Identify opportunities for operational improvement and implement solutions independently 

Requirements:

• Minimum 2 years of experience in front desk operations or guest service role 
• Strong billing and accounting skills; comfort with reporting and reconciliation 
• Professional demeanor and commitment to delivering exceptional guest experiences
• Excellent leadership, communication, and coaching abilities 
• Ability to prioritize, make decisions independently, and problem-solve using available resources 

Preferred:

• Prior experience with Hyatt properties or other luxury/boutique hotels 
• Proficiency with Opera Cloud PMS
• Experience training and developing front desk teams