Hotel General Manager

Leadership & Strategy:

• Develop and implement strategic plans to ensure the hotel’s long-term success.
• Set operational goals for each department, aligning them with overall business objectives.
• Provide leadership and guidance to department heads, ensuring clear communication and collaboration.
• Foster a positive workplace culture that motivates staff and enhances guest experiences.
• Stay up-to-date on industry trends and market conditions to inform business strategies.

Guest Experience & Service Excellence:

• Ensure that guest satisfaction is a top priority by maintaining the highest standards of service across all departments.
• Address guest feedback and complaints in a timely and professional manner, ensuring a prompt resolution to any issues.
• Regularly review guest surveys and online reviews to identify areas for improvement and implement action plans.
• Personally greet VIP guests and ensure their needs are met throughout their stay.

Financial Management:

• Oversee the hotel’s financial performance, including revenue, profitability, and cost control.
• Develop, manage, and adhere to the hotel’s annual budget, ensuring that financial targets are met.
• Analyze financial reports (P&L, balance sheets, occupancy rates) to identify trends and make informed business decisions.
• Work closely with the revenue management team to optimize room rates, maximize occupancy, and increase overall revenue.
• Monitor departmental expenses, ensuring efficient operations while maintaining cost control.

Operations & Efficiency:

• Oversee daily operations across all departments, ensuring that procedures are followed and goals are achieved.
• Conduct regular property inspections to ensure cleanliness, safety, and overall quality of the facilities.
• Work with the maintenance team to ensure all equipment and infrastructure are functioning properly.
• Develop and implement standard operating procedures (SOPs) to enhance operational efficiency and service quality.
• Manage hotel renovation projects or upgrades, ensuring they are completed on time and within budget.

Team Management & Development:

• Lead, mentor, and develop a team of department heads and hotel staff, ensuring a collaborative work environment.
• Oversee the recruitment, training, and retention of top talent across all departments.
• Conduct regular performance evaluations, providing constructive feedback and identifying development opportunities for staff.
• Implement training programs to ensure all employees meet the hotel’s standards for service, safety, and professionalism.

Sales & Marketing:

• Collaborate with the sales and marketing teams to create and implement strategies to drive room bookings, events, and F&B sales.
• Establish relationships with key stakeholders, including local businesses, tourism organizations, and community leaders.
• Ensure that the hotel’s marketing efforts are aligned with brand standards and effectively promote its services.
• Attend industry events and networking functions to promote the hotel and build business relationships.

Compliance & Risk Management:

• Ensure that the hotel complies with local, state, and federal regulations, including health, safety, and labor laws.
• Develop and enforce hotel policies regarding guest privacy, security, and data protection.
• Monitor risk management practices and implement procedures to minimize liabilities and incidents.
• Stay informed of any changes in regulations that may affect the hotel’s operations or guest services.

Education:

• A bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• Advanced certifications in hotel management or business operations are advantageous.

Experience:

• Minimum of 7-10 years of experience in hotel management, with at least 5 years in a senior leadership role.
• Proven track record of successfully managing hotel operations, driving profitability, and achieving guest satisfaction.
• Experience in managing budgets, P&L statements, and financial forecasting.

Skills:

• Strong leadership and decision-making abilities, with a focus on strategic planning and operational excellence.
• Exceptional interpersonal and communication skills, both written and verbal.
• Financial acumen and proficiency in analyzing financial reports.
• Expertise in hotel management systems (e.g., Opera, PMS) and Microsoft Office Suite.
• Ability to multitask and thrive in a fast-paced, dynamic environment.
• Guest-centric approach, with a passion for delivering exceptional hospitality experiences.

Physical Requirements:

• Ability to stand, walk, and move throughout the property for extended periods.
• Capability to handle physical tasks as needed, such as inspecting property areas or assisting staff.
• Flexibility to work long hours, including weekends, holidays, and evenings.

Work Environment:

• High-energy, fast-paced hotel environment, with a strong focus on guest interaction and staff management.
• Dynamic workplace that requires effective multitasking and collaboration across multiple departments.

Opportunities for Growth:

Encore Hospitality is committed to the development of its leaders. As a Hotel General Manager, you have opportunities for advancement into executive roles, regional management, or corporate leadership positions within the company.