Hyatt Centric French Quarter New Orleans

800 Iberville Street
New Orleans, LA 70112

Hotel with 254 Rooms

Managed By Concord Hospitality Enterprises

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Full-Time

Description

Concord Hospitality is seeking an Assistant Front Office Manager to support the leadership of our guest services team. This role assists in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk. The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences.

As a Concord Leader you will be responsible to:

Inspire greatness in your team.

Encourage and support team members to reach their full potential.

Create a work environment that is a Great Place to Work for all.

Lead with integrity, transparency, respect, and professionalism.

Care for your team and their families.

Key Responsibilities:

Support and train associates to deliver exceptional guest service and resolve concerns proactively

Monitor Guest Satisfaction Survey (GSS) results, create action plans for improvement, and recognize top performers

Assist with front office operations, revenue strategies, and inventory management

Oversee staff scheduling, hiring, onboarding, and performance management to maintain a strong team

Ensure compliance with safety programs, emergency procedures, audits, and corporate policies

Assist in developing and managing departmental budgets and financial objectives

Partner with the Guest Service Manager to drive service culture and operational excellence

Qualifications:

Previous hotel front office or guest services supervisory/management experience

Strong knowledge of guest service standards, recovery planning, and associate training

Ability to analyze guest satisfaction data and implement improvement strategies

Excellent communication, leadership, and organizational skills

Strong financial acumen and knowledge of budgeting/accounting procedures

Familiarity with HR compliance, safety programs, and hotel systems

Benefits

Competitive wages
Medical, dental, and vision insurance
Life insurance and short/long-term disability options
401(k) with company match
Tuition assistance
Discounted room rates at Concord-managed hotels
Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Posted February 23, 2026

About Hyatt Centric French Quarter New Orleans

Our Hotel

When visitors explore New Orleans, starting out in the French Quarter is a necessity. With classic architecture, creative cuisine, and of course, the lively Bourbon Street scene, visitors will find the fun never ends during their stay in the heart of the action at Hyatt Centric French Quarter New Orleans.

What Guests Love:

Fun in the French Quarter: Historic sights including Jackson Square and the French Market coupled with the exciting bars and live music spots on Bourbon Street
Residential-style rooms: 254 guestrooms and suites equipped with modern comforts
Classic New Orleans cuisine: Regional delicacies at Powdered Sugar and Gulf Coast seafood specialties at Red Fish Grill
Memorable meetings and events: Over 10,660 sq ft of indoor and outdoor meeting space, fit for all kinds of functions
Exploring with ease: Take the streetcar, ride the bus, or stroll down the historic streets of New Orleans

About Concord Hospitality Enterprises

Careers and Hospitality Job Opportunities with Concord

Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.

Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.

Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.

Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.

Asst Front Desk Manager