Looking for Rockstar Guest Service Associates to Join us for 2026!
Guest Service Agent
Hilton Garden Inn Asheville South
9 Rocky Ridge Road
Asheville,
NC
28806
Hotel with 111 Rooms
Managed By
Asheville Hotel Group
Travel Benefits, Medical, Vision, Dental, PTO, Employee Referral Program.
Full-Time
Full-Time or Part Time Evenings
JOB DESCRIPTION
As a Guest Service Agent, you are the face of the hotel to every guest. You will work closely with the Front Office Manager and other Managers and associates to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal. Most of all they are empowered to make guests happy by exceeding their expectations.
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Processing all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping and Engineering to track readiness of rooms for check-in.
- Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports, identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Count bank at the beginning and end of shift.
- Balance and drop receipts, patty cash vouchers in accordance to our accounting specifications
JOB QUALIFICATIONS
- Ideally, you will have 1+ years of experience in a customer service field.
- High school diploma/G.E.D. equivalent
- Hotel experience is a plus
- English Language Proficiency
- An ability to problem solve
- Computer Skills
- Effectively, clearly, and courteously communicating with others.
BENEFITS
Medical/Dental/Vision/Critical Illness/Accident (FT), Paid Vacation, Weekly Pay, Direct Deposit, Employee Referral Bonus Program, Hilton Employee Travel Program
EOE/Drug Free Workplace
Posted February 27, 2026
About Hilton Garden Inn Asheville South
Near Biltmore estate and entertainment
We’re convenient to I-26 and I-40, and less than seven miles from downtown Asheville and Biltmore Estate and Winery. Asheville Regional Airport is a 12-minute drive. West Asheville has eclectic dining and entertainment options three miles from our door. Enjoy our restaurant, bar, and expansive outdoor entertainment area.
About Asheville Hotel Group
Company History
South Asheville Hotel Associates, LLC was founded by a group of local business owners in Asheville, North Carolina with a mission to become the best hotel company in Western North Carolina. The partnership that was formed in 1989 has remained the same since its inception and has been integral in growing the portfolio from a single property to now consist of 4 award winning Hilton Family of Hotels properties. Having strong ties to the community has always been a cornerstone of our company and having an Asheville native and third generation hotelier at our helm makes that task even more personal.
Core Values
G: Growth through personal and professional development with integrity
U: Understanding and anticipating the needs of our guests and team members
E: Excellence achieved through and culture of respect and commitment
S: Service delivered with selfless actions
T: Trust in yourself
CAREERS
WHO WE ARE: OUR TEAM MEMBERS EXHIBIT A STRONG FOUNDATION OF HOSPITALITY, A GENUINE CARE FOR OTHERS AND OUR COMMUNITY.
Employee Benefits:
- Paid Time Off and Holidays
- Annual performance evaluations with a possible pay increase and developmental plan to inspire career growth within the company
- Heath Insurance*
- Employee Travel Program with discounts available at Hilton Family properties
- Dental, Vision, and Life insurance plans*
- Free Uniforms
- Weekly Pay
- Complimentary local attraction tickets
- Internal candidates are considered FIRST for advancement opportunities inside our company.
*Certain benefits do not apply to part time staff members