Conference Services Manager
Hotel Landy Orlando Universal Blvd., a Tribute Portfolio Hotel
7800 Universal Boulevard
Orlando,
FL
32819
Opportunity: Conference Services Manager
Manage operation of the Conference Services Department overseeing coordination of conference and meeting groups in accordance with established guest service and sustainability standards.
Your Growth Path
Sales Manager – Director of Catering Sales – Director of Sales
Your Focus
- Service group bookings, to include, creating BEO’s, Group Resumes, set and run Pre and Post con meetings with clients.
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Coordinate all details for the group, to include meetings, events, food & beverage and audio visual requirements.
- Establish rapport with and entertain meeting planners/clients while promoting hotel facilities, services and up-selling menu options.
- Conduct walking site inspections throughout the property.
- Monitor in-house group activity, providing assistance as needed.
- Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs.
- Assign banquet/meeting rooms set up based on the needs of clients.
- Review banquet associates’ work to ensure accuracy.
- Assist sales staff in promoting the hotel, and through exceptional service, secure re-bookings.
- Document tracking of group activity. Access and input data into a computer system to generate account history reports.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- Associate or Bachelor’s degree preferred.
- CI/TY experience required.
- 1 to 3 years' of related experience.
WorkEnvironment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Hotel Landy Orlando Universal Blvd., a Tribute Portfolio Hotel
Stay Close To Orlando's Best Attractions
Hotel Landy offers the perfect family-friendly experience for guests looking to enjoy the magic of Orlando. Our unbeatable location on Universal Boulevard puts guests front and center of the most spectacular attractions from Universal Studios and Walt Disney World, to ICON Park, SeaWorld, and more - each evoking an unforgettable adventure. The iconic all-new hotel features an expansive heated pool, a hot tub, a fitness center, game room, bocce ball court, and an outdoor courtyard to relax and enjoy the warm weather year round. Guests can sip and splash poolside at Liquid Sunshine food truck. Orly’s Market features all day dining, grab and go snacks and refreshers from Starbucks. Emilie Bar & Lounge offers the ideal setting for dinner with an eclectic menu, tropical views and music entertainment. Modern accommodations, signature Marriott services and unique amenities, Keurig and mini fridge and books to read for your entertainment are designed to create the ideal retreat for an unforgettable stay.
About HHM Hotels
An Industry Leader in Hospitality
HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.
MANAGEMENT
For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.
INVESTMENT
HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.
BRAND POSITIONING
Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.
