Sunrise Superstar - Breakfast Host

Hampton Inn - Tunnel Road is seeking a superstar for a breakfast attendant/ server, someone with impeccable people skills, who is attentive and is motivated. The responsibilities of this position include preparing food, serving, and cleaning up after service. Additionally, the attendant must ensure that the buffet is stocked at all times with fresh food. A breakfast attendant / server must also remain poised as they communicate with customers and other staff and address customers' questions and complaints promptly.

It is imperative that a breakfast attendant /server be able to work in a diverse, fast-paced environment and be able to communicate effectively with customers and staff to ensure that the customers’ needs are met.  Lastly, a breakfast attendant / server should have a thorough knowledge and understanding of food offerings to be able to make recommendations to customers based on various dietary restrictions or personal preferences.

OVERALL RESPONSIBILITIES

•    Attitude of service - full understanding of all aspects of customer service in Hotel/Restaurant setting

•    Responsible for creating an impressive, memorable, fast breakfast experience for all guests with impeccable self-presentation (winning smile, crisp and clean uniform, etc.)  

•    Responsible for helping to achieve ongoing guest satisfaction and team goals

•    Provides information and assistance to hotel guests regarding local and hotel amenities

•    Assists guests efficiently and courteously in all hospitality related functions, while ensuring that all breakfast service is being maintained and served according to brand standards

•    Inventory breakfast items regularly and manages circumstances where items are running low or  an item is nearing its expiration date 

•    Assists/ informs front office management on customer feedback, favorite menu items, 

•    Maintains cleanliness of all tables.

•    Maintains cleanliness of work stations during working hours and perform weekly maintenance. 

•    Assists in maintaining cleanliness of public areas

JOB QUALIFICATIONS

•    Ability to verbally communicate effectively with all guests and co-workers

•    Ability to perform all breakfast duties as outlined in the training outline and property specific checklists.

•    Prolonged periods of standing and/or walking

•    Pushing, pulling, bending, stooping, upward reaching

•    Some exposure to cleaning chemicals

•    Compliance with all brand standard operating procedures 

•    OSHA compliance

BENEFITS:

Medical/Dental/Vision/Critical Illness/Accident (FT), Paid Vacation, Weekly Pay, Direct Deposit, Employee Referral Bonus Program, Hilton Employee Travel Program

EOE/Drug Free Workplace

Local Candidates Preferred