Operations Manager

Position Summary

The Operations Manager supports the seamless execution of hotel operations, with a strong focus on Front Office, Housekeeping, and Security. This leader serves as a key liaison between departments, ensuring communication, consistency, and accountability while maintaining an active presence in the lobby and public spaces.

The ideal candidate is detail-oriented, proactive, and passionate about hospitality, with strong organizational and leadership skills.

Qualifications

• Minimum of 3 years of hospitality experience, including at least 2 years in a supervisory role.

• High school diploma or equivalent required; Associate’s or bachelor’s degree in hospitality management or related field preferred.

• Strong leadership, communication, and problem-solving skills.

• Proficiency in Microsoft Word, Excel, and hotel management systems.

• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.

• Professional demeanor with a strong commitment to guest service excellence.

• Must be willing to work full time schedule of 5:00PM-2:00AM

Grooming & Appearance

All Team Members must maintain a neat, clean, and professional appearance in accordance with Hilton grooming standards.

Key Responsibilities

Operational Leadership

• Support day-to-day hotel operations to ensure efficiency and service excellence.

• Maintain a visible presence in the lobby and guest areas to assist guests and team members.

• Oversee Front Office, Concierge, and Reservations functions to ensure alignment with Hilton brand standards.

• Manage guest arrival and departure experiences to ensure seamless service delivery.

• Execute pre-arrival planning strategies to optimize room inventory and maximize revenue opportunities.

• Monitor service scores and implement action plans to continuously improve guest satisfaction.

Guest Experience

• Address and resolve guest concerns in a professional and timely manner.

• Ensure service recovery follows Hilton standards and reinforces guest loyalty.

• Promote a culture of genuine hospitality and personalized service.

Team Leadership & Development

• Support recruitment, onboarding, and training of Front Office team members.

• Provide coaching, feedback, and performance guidance.

• Foster a collaborative and inclusive team culture.

• Promote open communication across departments.

Administrative & Systems

• Utilize hotel systems and reporting tools to monitor performance.

• Maintain accurate records and operational reports.

• Ensure compliance with all Hilton policies and procedures.

Note: This job description does not include an exhaustive list of all job functions. Team Members will be required to perform any other job-related duties assigned by their Department Heads.

Why Join Us?

At DoubleTree by Hilton 40th West, you will be part of a dynamic team committed to delivering exceptional experiences in the heart of New York City. If you are ready to lead with purpose, inspire teams, and elevate guest satisfaction, we invite you to apply.

*The anticipated compensation range for the position is $75,000k per year. The salary offered to a successful candidate will depend on several factors, including, but not limited to, years of experience in the job, years of experience within the required industry, education, etc. The compensation and benefits information are provided as of the date of this posting. company reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. *