Front Desk & Housekeeping Manager

What's in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job…

The Director of Operations is responsible for the overall operation of the hotel with focus on front office and housekeeping.  Director of Operations helps set the culture of the workplace with an unwavering emphasis on guest satisfaction and associate performance.  Tasked with cultivating a best-in-class team, the Director of Operations works closely with the hotel team on hiring, training, and retention efforts.  Additionally, the Director of Operations assists management of hotel profitability though effective resource utilization.  Successful Director of Operations will lead a well-functioning hotel operation, meet revenue budgets, proactively address guest concerns, inspire associates to deliver on expectations, and promote a diverse and inclusive environment for all hotel guests and associates.

What you’ll be doing…

• Proactively address guest concerns by ensuring appropriate, accessible, and convenient amenities and service offerings.
• Effectively manage budgeted revenue by partnering with sales and revenue management.
• Control purchasing to ensure effective management of controllable expenses.
• Hire, train, and motivate an effective hotel team to deliver on guest expectations.
• Promote a diverse and inclusive environment for all hotel guests and associates by building relationships with hotel leaders to promote a positive culture.
• Lead the hotel team through personal example while inspiring hotel leaders to uphold the culture of the company and hotel.
• Effectively communicate with all hotel departments to ensure availability of supplies and tools needed to perform work.
• Listen to guests and empathize with their challenges and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.

Experience & Education: 

Front Desk Operations: Minimum of 3 years in hotel front desk or guest services, including 1–2 years in a supervisory or leadership role.

Customer Service: Demonstrated ability to manage guest relations, resolve complaints, and maintain high service standards.

Operational Knowledge: Proficient with property management systems (PMS), reservations, check-in/check-out procedures, and billing operations.

Team Leadership: Experienced in leading, scheduling, and training front desk and housekeeping teams, with a focus on performance monitoring and development.

Problem-Solving: Skilled in handling escalated guest issues, emergencies, and operational challenges efficiently.

Housekeeping Operations: Minimum of 3 years in hotel housekeeping, including 1–2 years supervising or managing staff.

Quality Control: Expertise in maintaining cleanliness standards, inspecting rooms, and ensuring compliance with health and safety regulations.

Inventory & Supplies: Experienced in managing cleaning supplies, linen, and equipment, including budgeting and procurement.

Guest Focused: Strong ability to address guest concerns regarding housekeeping promptly and professionally.

Communication: Excellent verbal and written communication skills, with the ability to interact effectively with guests, staff, and management.

Communication:

• Excellent verbal and written communication skills, including strong diplomacy skills with focus on problem solving
• Strong administrative skills with intermediate experience with Microsoft Office systems
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8+ hours per day; stand, sit, and walk frequently throughout the workday
• Lift, lower, push, pull, and maneuver up to 30 pounds occasionally

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company.  First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  Equal Opportunity Employer.