Photo of Desert Diamond Casino White Tanks, Waddell, AZ

Guest Service Representative

Desert Diamond Casino White Tanks

8200 N Sarival Ave.
Waddell, AZ 85340

Casino
Managed By Desert Diamond Casinos & Entertainment
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Compensation: Starting at $16.26 - $21.42/HR, Full-Time

Position Summary

Under direct supervision of the Players Club Shift Supervisor, elevates the level of guest service for the casino by raising the level of awareness for all specials, promotions, assisting guests in the Rewards Center and/or any other area designated by Players Club Management.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  • Utilizes good guest and communications skills while dealing with patrons.
  • Personally greets, by name if possible, guests of the Casino. Verbalizes to guests the Players Club offers, all promotions, and food & beverage specials.
  • Assists guests whenever necessary, including giving directions, explaining how to use coupons or how to play the slot/video machines, etc.
  • Responsible for operating Casino Management System(s), daily records and the proper handling of voucher receipts, gift cards and promotional items.
  • Demonstrates knowledge of promotions and membership guidelines.
  • Demonstrate Desert Diamond Casino “On Brand” attitude towards team members & guest at all times.
  • Assists guests in an efficient and timely manner.
  • Operates Casino Management System(s) and handheld devices and is familiar with policies and procedures of the equipment.
  • Receives product, restocks product practicing product-rotating procedures.
  • Processes ticket sales in the POS system.
  • Responsible for balancing redeemed promotional items during and end of shift.
  • Provides reports on items issued daily.
  • Makes public announcements regularly pertaining to any special activities or promotions.
  • Explains to guests how to obtain and/or use their Players Club Cards.
  • Asks guests to fill out Guest Comment Cards as necessary.
  • Responsible for enrolling guests for the Players Club.
  • Contributes to a team effort and accomplishes related results as required.
  • Performs other duties as required.

    • Minimum Qualifications

    Education And Experience

    High school diploma or GED. Experience in guest service, special events and promotions. Must be 18 years of age or older. Must be able to stand for duration of shift. No felony, theft, assault or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  • Knowledge of modern office practices, procedures, and equipment.
  • Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
  • Knowledge of principles and practices of public relations, promotions, and marketing in a guest service oriented environment.
  • Knowledge of computer utilization in marketing/business operations.
  • Ability to write reports and business correspondence.
  • Ability to communicate, read, and write clearly in basic English.
  • Ability to demonstrate outstanding guest service at all times.
  • Ability to apply basic mathematical skills.
  • Ability to work all hours, weekends and holidays.
  • Ability to interpret a variety of instructions furnished in written and oral form.
  • Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).

    Physical Demands

    While performing the duties of this job, the team member will be required to stand for the duration of their shift; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.

    Work Environment

    Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work may be required. Extended hours and irregular shifts may be required.

    • Posted March 6, 2026

    About Desert Diamond Casino White Tanks

    Desert Diamond Casino White Tanks, located at 8200 N. Sarival Avenue, near Loop 303 and Northern Parkway, in Waddell, AZ, is in one of the fastest-growing parts of the Valley. 

    Our state-of-the-art casino features 900 slot machines, 36 table games, including blackjack, roulette, and baccarat, a Poker Room, and a Sportsbook with wall-to-wall TV coverage and a betting counter.

    In addition to a world-class gaming experience, our property also features restaurants options, including the high-energy Pub Stop, Chuck’s Burgers, a Starbucks coffee shop. 

    Desert Diamond Casino White Tanks will be the only casino in Arizona to offer the high-end restaurant Morton’s The Steakhouse. The iconic Lightning Lounge center bar pays homage to nearby Luke Air Force Base. 

    Desert Diamond Casino White Tanks will eventually expand to include a hotel, conference center, an outdoor pool, and other amenities.

    About Desert Diamond Casinos & Entertainment

    Desert Diamond Casinos & Entertainment offer a convenient, memorable entertainment experience in Tucson, Sahuarita, Why and Glendale, Arizona. 

    Amenities include unmatched gaming options, fine dining, and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.

    An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.

    Our gaming properties include:

    Desert Diamond Casino Sahuarita which features 185,000 square foot of gaming space with 563 slot machines and eight live blackjack, roulette and mini-baccarat table games, as well as a Sportsbook. There are two dining venues - the Agave Restaurant offering fine dining and the Diamond Grill, as well as the two cocktail lounges on the casino floor. The property provides high-tech banquet & catering, conference and business meeting rooms and the Diamond Center can cater up to 2,400 guests.

    Desert Diamond Casino Tucson which is located a convenient distance from both the Tucson International Airport and downtown.The casino offers a poker room, slots, table games including live blackjack and roulette, high-stakes bingo, and a Sportsbook. Food & beverage venues include the Diamond Café, the Diamond Grill, the Ko:Sin Ki: Buffet and the Coffee Bar, as well as two lounges on the gaming floor. The Hotel & Conference Center features state-of the- art meeting spaces, luxurious rooms with complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, and a fitness center with a gym.

    Desert Diamond Casino West Valley which has nearby shopping, dining, and nightlife and is the official casino partner of Westgate Entertainment District. The casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21. The Sportsbook provides a venue to wager on sports events.Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    Desert Diamond Casino Why which is the smallest of our four gaming properties, which features a convenience store, gas station, and slot machines. It's a favorite stop for travelers going to and from Rocky Point, Mexico.

    You can get a job anywhere, but Desert Diamond Casinos offer you a career!

    Incredible Work Environment:

    We work hard to make sure that each property supports an environment of fun and excitement, both for our guests and our valued employees.

    Corporate Culture: 

    Our team is dedicated to the success of our enterprise & business and creating a culture where diversity is respected and values are honored. Together, our commitment to our guests, community, and fellow employees, helps us to thrive as a high performance gaming enterprise.

    Unparalleled Benefits: We offer a variety of insurance options, including medical, dental, vision, home, automobile, short and long term disability, pet and legal insurances. In addition, we offer 401K, relocation, paid time off, an employee assistance program, competitive compensation, tuition assistance and more.

    Training: Our organizational development team provides training throughout our casinos for both new hires and career employees who want to move into new positions.

    Why you’ll love working in Arizona:
    https://moving.tips/city-guides/reasons-to-move-to-arizona/

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