Front Desk Agent
The Radical
95 Roberts Street
Asheville,
NC
28801
The Radical Hotel Asheville is a bold, design-forward boutique hotel in the River Arts District — a place where creativity, comfort, and thoughtful service meet. Every corner of the hotel is intentionally curated to provide guests with an elevated, memorable experience. As a Guest Service Agent, you are the first and lasting impression for every guest. You’ll be a storyteller, concierge, and problem-solver — someone who embodies the hotel’s spirit, delivers exceptional hospitality, and ensures every guest feels valued and taken care of. ________________________________________ The Role As a Guest Service Agent, you’ll manage the front desk and guest interactions, ensuring a smooth, personalized experience for all visitors. You’ll be part of a high-touch team that balances efficiency with warmth and creativity. ________________________________________ What You’ll Do Key Responsibilities:
Qualifications
KNOWLEDGE, SKILLS & ABILITIES
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
- Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
- Prior hospitality experience preferred, but not required.
- Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
- Ability to read, listens, and communicates effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergency situations.
PHYSICAL DEMANDS
- Ability to stand and move throughout front office and continuously performs essential job functions.
- Stand 95% of shift
- Lifting up to 25 pounds maximum.
- Occasional twisting, bending, stooping, reaching, standing, walking.
- Frequent talking, hearing, seeing and smiling.
Benefits
- 401(k)
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Room Discounts
- Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
About The Radical
Perfectly situated in Asheville, North Carolina's River Arts District, The Radical is more than a hotel. It's the perfect home base for artists and adventurers, food lovers and outdoorsy types, and families, both born and chosen, to experience a new and wonder-filled retreat.
About Driftwood Hospitality Management
Embark on a hospitality career with an inspiring company that not only places a culture of growth at the heart of what we do but also ardently believes in nurturing and advancing our in-house talent. We take immense pride in our notable internal promotion statistics, a testament to our commitment to cultivating your professional development and growth. We're not just looking for the best and brightest — we seek game changers eager to make their mark and grow alongside us as we jointly navigate the path to unprecedented success.
