Server

Job Description

Title Food Server 

Department(s) Food & Beverage

Reports to Restaurant Manager/Outlet Manager

Job Summary

Service of food and beverage to include the order-taking and delivery of any food and/or beverage items. This 

task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high 

level of guest satisfaction.

Summary of Essential Job Functions

 Check station before, during and after shift for proper set-up and cleanliness.

 Greet guests in a friendly and courteous manner and explain any specials and/or restaurant 

promotions for guest awareness.

 Record the details of the order from the guests, repeating the order to the guest to check for accuracy.

 Input the order into the point of sale computer to inform the kitchen of the particulars in the order being 

placed.

 When complete, retrieve order up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest 

along with appropriate condiments. 

 Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages.

 Replenish beverages as necessary and check with guests for overall satisfaction.

 Market and serve upon request any dessert items or specialty coffees.

 Operate the point of sale procedures to pre-check order and close out the check.

 Comply with all PM Hotel Group cash handling and house bank contract policies and procedures.

 Present the check to guests promptl

 Comply with attendance rules and be available to work on a regular basis.

 Perform any other job-related duties as assigned.

Abilities Required

 Must have the ability to communicate in English. Self-starting personality with an even disposition. 

Maintain a professional appearance and manner at all times. Can communicate well with guests. 

Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Must have 

basic knowledge of food and beverage preparation, service standards, guest relations and etiquette. 

Knowledge of the appropriate table settings, service ware and menu items. Ability to remember, recite 

and promote the variety of menu items. Ability to transport large trays weighing up to 30 lbs. through a 

crowded room on a continuous basis throughout shift. Ability to operate beverage and toast 

equipment. Ability to establish and maintain effective working relationships with associates, customers 

and patrons. Ability to operate a keyboard and learn point of sale procedures. 

Customer Satisfaction: 

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction 

with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests 

and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a 

guest relations ambassador, every working minute of every day. 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive 

to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be 

adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or 

improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help 

whenever you are not sure how to do something.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM

Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key 

controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns