Front Desk Guest Service Agent
DoubleTree by Hilton Hotel & Suites Houston by the Galleria
5353 Westheimer Road
Houston,
TX
77056-5474
Description
DoubleTree Hotel and Suites by the Galleria is looking for people who are passionate about delivering great guest service and enjoy engaging with people. If you have an outgoing personality and previous direct customer service experience submit your to apply!
Required Skills & Abilities:
-Two (2) years of direct customer service experience required
-Previous hotel front desk experience highly preferred
-Previous Hilton Brand experience a plus
-Flexible to work AM and PM shifts, mid-shifts, weekends and holidays
-Must have the ability to communicate in English, both verbal and written
-High comfortability in working with computers
-Must be able to stand/walk for at least eight (8) hours
-Basic mathematical skills for cash handling purposes
Job Description:
-Welcome guests, complete check-in process and explain hotel amenities/offers
-Promote hotel services and facilities for revenue opportunities
-Respond to guest inquiries and requests in a timely, friendly and efficient manner
-Resolve guest complaints and provide solutions to ensure guest satisfaction
Benefits:
-Medical, dental and vision insurance
-Matching 401k
-Free life insurance
-Paid time off
-Holiday pay
-Free lunch
-Hotel discount program
-Monetary incentive programs
Qualifications
Behaviors
- Team Player: Works well as a member of a group (Preferred)
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
- Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
Motivations
-
Preferred
Goal Completion: Inspired to perform well by the completion of tasks
-
Preferred
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
-
Preferred
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Uptown leisure steps from the Galleria
Nestled in uptown Houston, our hotel is next to the Galleria mall and steps from local dining. I-610 access puts us within nine miles of Hermann Park, home to Houston Museum of Natural Science and the downtown area. Soak up the sun on our outdoor pool deck, and enjoy a modern fitness center and a complimentary DoubleTree welcome cookie.
About Crescent Hotels & Resorts
Working Here
Founded in 2001 by CEO Michael George, Crescent Hotels & Resorts lives in the belief that your drive to be the best is the force which has made Crescent Hotels & Resorts the Hotel Operator and Employer of Choice.Meet several of our associates and hear their story. With thousands of associates at Crescent, we make every day one of adventure where you can make a difference.
We Know Benefits
Dedicated, satisfied, and engaged associates are the key to our continued success.
At Crescent Hotels & Resorts, we strive for innovative ways to enhance our comprehensive selection of benefit offerings. Crescent associates working as few as 24 hours a week are eligible for our extensive menu of benefit programs.
Crescent's benefits offerings include:
- Healthcare insurance and prescription drug coverage
- Dental insurance
- Vision insurance
- Flexible/dependent-care spending accounts
- Life insurance and supplemental life insurance
- Short/long-term disability insurance
- Domestic Partner coverage
- Employee Assistance Program
- 401(k) with employer matching
- Paid holidays, vacation, and personal time off
- Tuition reimbursement program
- Discounted hotel rooms for associates and family
