Photo of AC Hotel Ballantyne, Charlotte, NC

Housekeeping / Laundry Supervisor

AC Hotel Ballantyne

14819 Ballantyne Village Way
Charlotte, NC 28277

Hotel with 186 Rooms
Managed By Concord Hospitality Enterprises
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Full-Time

Description

We are hiring a Room Inspector/ Housekeeping Supervisor!

As the Housekeeping Supervisor you directly oversee housekeeping, laundry and houseperson team members.

Responsibilities:

  • Provide the highest quality of service to the customer at all times.
  • Supervise Room Care Attendants.
  • Inspect guest rooms and public areas on a daily basis to ensure standards of cleanliness.
  • Conduct ongoing training of all housekeeping employees to increase job knowledge and skill level.
  • Promote teamwork and employee morale.
  • Assist in running pre-shift meeting, distribute keys and assignments to the staff, and ensure proper grooming standards are met.
  • Communicate all policies and procedures for housekeeping and special cleaning projects.
  • Maintain cleanliness and organization of linen rooms, laundry area, lost and found, storage rooms, employee break room, and Guest Room Attendant’s carts.
  • Ensure ready status of all rooms daily. Maintain key control.
  • Ensure guest satisfaction through room cleanliness and attention to guest needs.
  • Check fixtures, television, radio, and heating/cooling equipment for proper operation.
  • Set heating/cooling equipment and radio on proper settings.
  • Inspect room for maintenance needs and report on maintenance service requests.
  • Perform daily general clean duties and changing of bedspreads, blankets, mattress pads and shower curtains as assigned.
  • Log rooms cleaned on daily housekeeping report.
  • Fold terry and linen while waiting for rooms.
  • Know how to operate laundry equipment and maintain public area cleanliness.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only):

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Pay Range: $17.00 - $19.00 per hour

Bilingual in English/Spanish is a plus.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Posted March 10, 2026

About AC Hotel Ballantyne

Centrally Located in Ballantyne with Unparalleled Views

AC Hotel by Marriott Charlotte Ballantyne is a unique experience featuring 186 guestrooms with large picture windows providing views of Uptown Charlotte and the surrounding suburbs. Situated within Ballantyne Village, guests enjoy dining, shopping and outdoor activities including Carowinds Amusement Park just 7.5 miles away. Relax in our guestrooms with free WIFI, smart TV's, sleek furniture and premier bedding. Guest can de-stress in our yoga studio or state of the art fitness center located on our 8th floor. Recharge in the morning with our European inspired breakfast and locally sourced Forte Legato espresso bar. In the evening, unwind in our AC Lounge while enjoying tapas, Spanish wines, hand crafted cocktails and local craft brews. Our 16th floor Panorama Ballroom is our Crown Jewel with breathtaking views making it the ideal location for weddings, corporate or social events 

About Concord Hospitality Enterprises

Careers and Hospitality Job Opportunities with Concord

Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.

Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.

Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.

Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.

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