Director of Rooms

Description

Director of Rooms

The Springhill/TownePlace Suites Columbus Easton is seeking an experienced Director of Rooms to lead our housekeeping, laundry, and houseperson teams while delivering exceptional cleanliness and a seamless guest experience.

This role partners closely with the Front Desk and Maintenance teams to ensure smooth daily operations and consistently high standards across the property. We are looking for a hands-on leader who leads by example and sets the standard for professionalism, attention to detail, and operational excellence.

The ideal candidate thrives in collaborative, diverse, and multicultural environments and has experience leading teams with different backgrounds and perspectives.

What You’ll Do

• Lead, train, and mentor housekeeping, laundry, and houseperson teams to maintain exceptional cleanliness and productivity

• Foster a positive, inclusive team culture that encourages collaboration and professional growth

• Work closely with Front Desk and Maintenance to ensure smooth operations and an outstanding guest experience

• Manage departmental scheduling, staffing levels, and performance expectations

• Maintain high cleaning standards by implementing effective procedures, quality controls, and safety protocols

• Coach and support team members while holding them accountable to department goals

• Monitor inventory and manage departmental supplies efficiently

• Ensure compliance with brand standards, property policies, and safety regulations

What Makes a Great Concord Leader

At Concord Hospitality, leadership means more than managing operations—it means developing people and creating a workplace where everyone can succeed.

Our leaders:

• Inspire excellence and lead by example

• Encourage team members to reach their full potential

• Foster a workplace that is truly a Great Place to Work for All

• Lead with integrity, transparency, respect, and professionalism

• Support and care for their team members and their families

Qualifications

• Leadership experience in hotels, hospitals, or multi-unit residential communities as a Housekeeping or Cleaning Supervisor

• Strong attention to detail and commitment to maintaining high quality standards

• Excellent communication skills and ability to interact professionally with guests, managers, and team members

• Experience managing, motivating, and developing team members

• Ability to work effectively with diverse and international teams

• High level of professionalism, integrity, and pride in your work

Benefits

• Medical, dental, and vision insurance

• Life insurance and short- and long-term disability options

• 401(k) with company match

• Paid Time Off

• Discounted room rates at Marriott hotels

• Ongoing training, development, and career advancement opportunities

• Position starts at $64,000.00 per year plus bonus potential

Why Join Concord Hospitality?

At Concord Hospitality, we invest in our associates through training, development, and opportunities for growth at every level. Our Associate First culture values teamwork, diversity, work-life balance, and career advancement.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly say:

“We Are Concord!”

Concord Hospitality is an Equal Opportunity Employer committed to diversity, inclusion, and creating a workplace that is truly a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.