In-Room Dining Supervisor

In-Room Dining Supervisor

Oversee IRD team operations to ensure daily functions are being met and Forbes standards are being followed.

Potential Career Path

Outlet manager – Restaurant Supervisor/Restaurant Manager or Front Office Supervisor

Essential Job Functions

• Develop training and test for both server and coordinator position in In-Room Dining
• Point person for all new hire training
• Ability to manage several tasks at a time and communicate orders to the In-Room Dining Servers.
• Ensure necessary inventory of food and beverage and other supplies within budget and cost requirements.
• Abide state, federal and corporate liquor requirements pertaining to serving alcoholic beverages.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
• Report all communication to the immediate shift supervisor.
• Manage and monitor product quality, service and guest satisfaction, resolving any issues accordingly.
• Complete shift side work as outlined in the hotel’s operating policies and procedures.
• Perform cash handling responsibilities in accordance with company policies and procedures.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

AM Supervisor Responsibilities:

Ordering/Receiving & Inventory

• AM Supervisor is to not just plan for the day but for the week. They are to communicate with Purchasing Director and F&B Director for needs.

• Examples above just a coordinator: Tea Kettles & Cords, Dog Bowls, Ice Buckets/Lids & Tongs, Wine Buckets, linen, ect.
• Food/Bev/Paper Pars for traditional weekends and long weekends, holidays.
• Confirm all items received or not available in pass down
• Creating weekly inventory of above items and submit to FB Director weekly & we will order together.

Amenities

• PM Supervisor will maintain the book but AM supervisor will have written SOP for amenity sheet & Req. making.

IRD Coordinators & Servers

• Point Person for AM Training
• Daily Breaks must be taken and finding coverage for server breaks
• Forbes Training/Testing of staff is continuous
• Work with Manger for Daily meeting (quick and informative)

PM Supervisor Responsibilities:

Ordering/Receiving & Inventory

• Communicating with AM Supervisor what is needed for depleted items in PM
• Work with Stewarding director to maintain all pars of silverware, plates, glasses. Communicate all items that need to be reordered, keep high stock of, ect.

• Creating weekly inventory of above items and submit to FB Director weekly & we will order together.

Amenities

• Amenity Standard Book – What are the Amenities, set up w/ pictures, where we place in the rooms, how we ring them up, how we tip out, what gets charged to the room/guests & what gets charged to the house
• Work with FD Director & FB Director to create official verbiage for all amenities in process and the process as a whole.
• Update/maintain SOP
• Be Creative – What could we change?

IRD Coordinators & Servers

• Point Person for PM Training
• Daily Breaks must be taken and finding coverage for server breaks
• Forbes Training/Testing of staff is continuous
• Work with Manger for Daily meeting (quick and informative)

Work Environment and Context

• Work schedule varies and will include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It