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Director, Field Technology Operations

First Hospitality

222 W Adams
Suite 400
Chicago, IL 60606

Corporate Office
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Compensation: $175,000 to $195,000 per year plus bonus, Full-Time

The Opportunity 

First Hospitality is seeking a Director, Field Technology Operations, to serve as the operational leader for technology across our hotel and restaurant portfolio. This role serves as the Chief Technology Officer’s primary partner in executing the field technology strategy, ensuring that property technology environments remain reliable, responsive, and aligned with the operational needs of our hotels and restaurants. 

This role is designed for a strong operator who can serve as the Chief Technology Officer’s day-to-day partner in leading field technology operations across the portfolio. The Director, Field Technology Operations will have meaningful influence over vendor performance, operational standards, field execution, and property technology priorities, making this an exceptional opportunity for a hands-on leader who wants to drive real impact across a growing hospitality platform. 

We are looking for a technology leader who thrives in operational environments and takes ownership of outcomes, not just activity. The right candidate will bring structure, urgency, and accountability to field technology operations while building strong partnerships with property teams, vendors, and internal leaders. This role is best suited for someone who enjoys solving real operational problems, improving systems over time, and ensuring technology consistently supports hotel operations. 

The Director leads vendor performance drives resolution of complex operational issues, and ensures disciplined execution of technology initiatives across openings, transitions, renovations, and infrastructure improvements. 

This position plays a critical role in protecting operational continuity, supporting associate productivity, and delivering dependable technology experiences for both guests and property teams. 

The Role 

The Director, Field Technology Operations, leads technology operations across First Hospitality’s hotel and restaurant portfolio, ensuring that property technology environments remain stable, responsive, and aligned with operational priorities. This role owns vendor performance across the field technology ecosystem, establishing clear expectations around service quality, responsiveness, and issue resolution while holding partners accountable for consistent delivery. Acting as the senior operational authority for complex or business-critical technology issues, the Director works across vendors, property teams, and brand technology organizations to diagnose problems, coordinate solutions, and drive timely resolution when standard support channels fall short. 

The Director also directs the execution of technology initiatives across the portfolio, including hotel openings, brand transitions, renovations, infrastructure upgrades, hardware deployments, connectivity improvements, and vendor transitions. This leader builds and manages project plans, coordinates stakeholders, and ensures initiatives are delivered with discipline and minimal disruption to hotel operations. Working directly with executive operations leadership and property teams, the role aligns technology priorities with operational performance, identifies recurring issues, and strengthens operational standards, support processes, and documentation. The Director also partners with the Chief Technology Officer to shape the evolution of the field technology strategy and operations, providing operational insights into vendor performance, lifecycle planning, infrastructure improvements, and investment priorities that support the continued growth and reliability of the First Hospitality technology environment. 

Location 

  • This is a field-facing leadership role that may be remote but must be based near a major Midwest airport to support travel across the First Hospitality portfolio. 
  • Travel is expected approximately 2–3 days per week, with additional travel during hotel openings, transitions, or major initiatives. 
  • Because our hotels operate 24/7, this role must also be prepared to assist during urgent operational incidents when necessary.  

Technology Environment 

The Director, Field Technology Operations, works across a wide range of hospitality technology environments, including: 

  • Property Management Systems (PMS) 
  • Restaurant POS platforms 
  • Network infrastructure and connectivity 
  • Guest Wi-Fi platforms 
  • Telephony and communication systems 
  • Back-office and collaboration platforms 
  • End-user device environments and support models 
  • Vendor-managed infrastructure and support ecosystems 

What We’re Looking For 

  • 7–10 years of progressive experience in information technology, hospitality technology, field support, or multi-site technology operations 
  • Experience supporting multi-property hotel or restaurant technology environments 
  • Proven ability to manage third-party vendors and service providers 
  • Strong project management capability, including planning, prioritization, and coordination across multiple stakeholders 
  • Experience supporting hotel openings, transitions, renovations, or major system implementations 
  • Broad knowledge of hospitality technology ecosystems, including operational systems, networking, connectivity, and vendor support models 
  • Ability to coordinate the resolution of complex technology issues across multiple organizations 
  • Strong communication skills with the ability to translate technical matters into clear operational language 
  • Highly organized with the ability to manage multiple initiatives simultaneously 
  • Comfort operating in a fast-paced multi-property environment 
  • Willingness and ability to travel regularly and assist with urgent operational incidents when necessary 
  • Hospitality or multi-unit service industry experience strongly preferred 
  • Experience supporting branded hotel environments strongly preferred 
  • Bachelor’s degree in information technology, Business, Information Systems, or a related field preferred 

What’s In It for You

  • Insurance benefits available Day 1 
  • Paid time off available Day 1 
  • Holiday pay available Day 1 
  • 401(k) eligibility after 30 days 
  • Annual bonus opportunity 
  • Hotel and travel discounts at world-class destinations 
  • Professional development opportunities 
  • Opportunity to shape and strengthen technology operations across a growing hospitality portfolio 
  • Direct partnership with executive leadership to improve and scale technology across the organization

About First Hospitality 

Founded in 1985 and based in Chicago, First Hospitality is a leading hotel development, investment, and management company. Our purpose is simple: to care for one another on our journey together. 

We strive to create an environment where associates feel valued, supported, and inspired to do their best work. We believe strong teams, clear accountability, and meaningful service are central to long-term success. 

First Hospitality is proud to be an equal opportunity employer and is committed to building an inclusive workplace where everyone has the opportunity to grow. 

Posted March 11, 2026

About First Hospitality

ABOUT FIRST HOSPITALITY 

At First Hospitality, our mission is to care for you on our journey together.

Founded in 1985, First Hospitality has curated a forward-thinking reputation. Successfully investing and managing hotels throughout the country, our passion for harnessing data to plan ahead means we don’t just follow industry trends, we create them.  This means creating value for our investors, opportunity for our employees, comfort for our guests, and trust for our partners.

First Hospitality is focused on achieving together through integrity, caring service, leadership, ownership, teamwork, full living, and inclusivity and social good.  We're thrilled for all we've achieved and believe we're still building our legacy of success.

JOIN THE TEAM!

First Hospitality believes we do better when you do better.  That's why we're committed to helping you build a future through comprehensive training and extensive career development opportunities.  We provide all employees with competitive wages, benefit enrollment options from the first day of employment, paid time off from the first hour worked, holiday pay, 401(k) retirement savings, and more!

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