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Surveillance Lead Officer

Desert Diamond Casino Tucson

7350 S. Nogales Highway
Tucson, AZ 85756

Casino & Hotel
Managed By Desert Diamond Casinos & Entertainment
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Compensation: Starting at $20.48- $27.71/HR, Full-Time

Position Summary

Under direct supervision of the Surveillance Supervisor, the Surveillance Lead Officer assists with supervising and overseeing the surveillance staff on assigned shifts. Protects the assets of the Casino property, guests and team members. Must possess excellent knowledge of all casino departments, including table games, slots, cage and soft count. Must possess excellent observational and communication skills. Must be able to identify and detect internal and external cheating, theft and advantage play techniques.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  •     Applies fair and consistent supervision.
  •     Assists in hiring, termination, and disciplinary actions of team members.
  •     Plans and administers work schedules and assignments for direct reports.
  •     Assist with the planning and budget preparation for the department.
  •     Monitors the performance of direct reports, ensuring adherence to all TOGE and departmental policies and procedures.
  •     Functions in the capacity of a Surveillance Officer as a working Lead Officer.
  •     Ensures all team members are complying with regulations, ordinance, MICS, gaming compact, policies and procedures.
  •     Ensures all Surveillance equipment is functioning properly throughout his/her respective shift.
  •     Ensures that all video logs and reports are completed by Surveillance Officers.
  •     Prepares incident reports, productivity reports, observations reports, trouble reports, and investigation summaries.
  •     Assists in any internal or external investigations conducted by the Tohono O’odham Gaming Office or authorized Law Enforcement Agency. 
  •     Ensures all gaming irregularities are reported to the Tohono O’odham Gaming Office.
  •     Responsible for training new Surveillance Officers.
  •     Monitors and records all guest activity on video camera at table games and slot machines.
  •     Monitors and records all other areas by video camera.
  •     Monitors all alarm equipment in the Video Surveillance room.
  •     Monitors cash handling.
  •     Responsible for conducting all required duties related to the DVR Digital System.
  •     Completes performance evaluations of Surveillance Officers.
  •     Maintains a good communication with team members and maintains a positive and professional work environment.
  •     Contributes to a team effort and accomplishes related results as required.
  •     Performs other duties as required

    • Minimum Qualifications

    Education and Experience:

    High School Diploma or GED required plus one year of recent casino surveillance experience, - supervisory experience preferred but not required or equivalent combination of education and experience. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license; and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  •     Knowledge of investigative procedures and techniques.
  •     Knowledge of Policies and Procedures.
  •     Knowledge of all in house casino games.
  •     Knowledge of cheating, theft and fraud detection.
  •     Knowledge of supervisory techniques.
  •     Ability to operate surveillance equipment.
  •     Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
  •     Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists.
  •     Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  •     Ability to analyze information and write reports.
  •     Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
  •     Ability to work in a stressful fast paced environment.

    Physical Demands

    While performing the duties of this job, the team member regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stand; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.

    Work Environment

      Work is generally performed in an office and Casino setting with exposure to second-hand smoke and a high noise level. Days, evenings, a graveyard, holidays and/or weekend work is required. Extended hours and irregular shifts may also be required. The Surveillance Department has a “No Transfer Policy” which prohibits surveillance team members from transferring to any Tohono O’odham Gaming Enterprise (TOGE) money handling position. Surveillance team members who resign or are involuntarily terminated are ineligible to be rehired into a TOGE money handling position for a minimum of one year, unless approved by the Surveillance Director.

    • Posted March 12, 2026

    About Desert Diamond Casino Tucson

    Desert Diamond Casino Tucson is located a convenient distance from both the Tucson International Airport and downtown.

    The casino offers a poker room with competitive tournaments, slots, table games including live blackjack and roulette, high-stakes bingo, and a sportsbook.

    Food & beverage venues include the Diamond Café, the Diamond Grill, the Ko:Sin Ki: Buffet and the Coffee Bar, as well as two lounges on the gaming floor.

    The Hotel & Conference Center features renovated guestrooms packed with amenities and state-of the- art meeting spaces, complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, and a fitness center with a gym.

    We have the best guest service in town and our team members add the fun! We offer a friendly, fun work environment and our benefits package is unparalleled.  Flexible schedules, paid time off, tuition assistance and insurance options, are just a few of the benefits you'll receive.

    If you are looking for an exciting, fast-paced career with plenty of growth opportunity - Desert Diamond Casinos and Entertainment is the place for you!

    Owned and operated by the Tohono O'odham nation, we are one of the premier entertainment and gaming destinations in Southern Arizona - Sahuarita, Tucson, and Why, known for our beautiful properties offering quality entertainment, great food, exciting games, and outstanding guest service.

    We are considered to be one of the largest and most respected employers in the area, offering competitive salaries, great benefit packages, and career advancement opportunities. 

    About Desert Diamond Casinos & Entertainment

    Desert Diamond Casinos & Entertainment offer a convenient, memorable entertainment experience in Tucson, Sahuarita, Why and Glendale, Arizona. 

    Amenities include unmatched gaming options, fine dining, and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.

    An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.

    Our gaming properties include:

    Desert Diamond Casino Sahuarita which features 185,000 square foot of gaming space with 563 slot machines and eight live blackjack, roulette and mini-baccarat table games, as well as a Sportsbook. There are two dining venues - the Agave Restaurant offering fine dining and the Diamond Grill, as well as the two cocktail lounges on the casino floor. The property provides high-tech banquet & catering, conference and business meeting rooms and the Diamond Center can cater up to 2,400 guests.

    Desert Diamond Casino Tucson which is located a convenient distance from both the Tucson International Airport and downtown.The casino offers a poker room, slots, table games including live blackjack and roulette, high-stakes bingo, and a Sportsbook. Food & beverage venues include the Diamond Café, the Diamond Grill, the Ko:Sin Ki: Buffet and the Coffee Bar, as well as two lounges on the gaming floor. The Hotel & Conference Center features state-of the- art meeting spaces, luxurious rooms with complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, and a fitness center with a gym.

    Desert Diamond Casino West Valley which has nearby shopping, dining, and nightlife and is the official casino partner of Westgate Entertainment District. The casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21. The Sportsbook provides a venue to wager on sports events.Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    Desert Diamond Casino Why which is the smallest of our four gaming properties, which features a convenience store, gas station, and slot machines. It's a favorite stop for travelers going to and from Rocky Point, Mexico.

    You can get a job anywhere, but Desert Diamond Casinos offer you a career!

    Incredible Work Environment:

    We work hard to make sure that each property supports an environment of fun and excitement, both for our guests and our valued employees.

    Corporate Culture: 

    Our team is dedicated to the success of our enterprise & business and creating a culture where diversity is respected and values are honored. Together, our commitment to our guests, community, and fellow employees, helps us to thrive as a high performance gaming enterprise.

    Unparalleled Benefits: We offer a variety of insurance options, including medical, dental, vision, home, automobile, short and long term disability, pet and legal insurances. In addition, we offer 401K, relocation, paid time off, an employee assistance program, competitive compensation, tuition assistance and more.

    Training: Our organizational development team provides training throughout our casinos for both new hires and career employees who want to move into new positions.

    Why you’ll love working in Arizona:
    https://moving.tips/city-guides/reasons-to-move-to-arizona/

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