Photo of The Abbey Resort, Fontana, WI

Spa Receptionist

The Abbey Resort

269 Fontana Blvd
Fontana, WI 53125

Hotel with 334 Rooms
Managed By First Hospitality

Insurance Benefits & PTO Accrual from Day 1!

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Spa Receptionist at The Abbey Resort & Avani Spa
Compensation: $15.00 to $16.00 per hour, Full-Time
6am-2pm or 11am-8pm

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time.  

BASIC FUNCTION: The Spa Receptionist is responsible for checking guests in and out of the Spa, booking appointments, and take payments all while maintaining a professional and calm atmosphere. They must be able keep the desk area organized and always look well groomed.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

•Ability to work in a fast-paced environment

•Previous experience in customer service preferred

•Must have strong interpersonal skills.

•Be able to stand for up to 8 hours, 

•Computer skills: word and Microsoft outlook knowledge, Spa or reservation software basic knowledge encouraged.

•Proper phone etiquette.

•Typing minimum of 25 wpm.

•Basic mathematical skills for money handling.  

ESSENTIAL FUNCTIONS:

•Check guests in an out of the spa, acting as spa concierge as needed. 

•Having working knowledge of all retail products and assist in commission management.

•Manage office supplies and the daily functions of phone calls, scheduling appointments, and payments.

•Open/close the spa when assigned.

MARGINAL FUNCTIONS:

•Effectively interact with people of diverse socio-economic, cultural, disability, and ethnic backgrounds. 

•Required to perform other tasks and duties as assigned.

•Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours.

•Work cooperatively with other departments.

•Maintain the cleanliness and neatness of facility daily.

•Maintain a professional appearance in all areas of the hotel.

•Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime, or reduced hours.

ENVIRONMENT: Indoors, hard surfaces, temperature controlled, well-lit with artificial lighting and quiet setting. 

We are an Equal Opportunity Employer

M/F/D/V

Posted March 12, 2026

About The Abbey Resort

The Friendliest Resort in Lake Geneva is growing our team!

Explore everything a career in hospitality has to offer when you join the team at The Abbey Resort. We aim to hire individuals who are ready and committed to a "Can Do" Attitude by creating memorable experiences in the lives of all we serve.

As part of the Abbey Resort family, you will have the opportunity to join an incredibly talented team with great benefits and opportunities for growth and advancement both in our resort and at our sister properties worldwide.

Benefits 

  • Employee discounts on property and at other First Hospitality properties
  • Guest room discounts for friends and family
  • Free meals with every shift
  • On the job training
  • Welcoming and supportive global network
  • Medical, dental, and life insurance, 401K and more for full-time employees
  • Dental, Vision, and Teladoc benefits for part-time employees 
  • Housing options at our retreat center

About First Hospitality

ABOUT FIRST HOSPITALITY 

At First Hospitality, our mission is to care for you on our journey together.

Founded in 1985, First Hospitality has curated a forward-thinking reputation. Successfully investing and managing hotels throughout the country, our passion for harnessing data to plan ahead means we don’t just follow industry trends, we create them.  This means creating value for our investors, opportunity for our employees, comfort for our guests, and trust for our partners.

First Hospitality is focused on achieving together through integrity, caring service, leadership, ownership, teamwork, full living, and inclusivity and social good.  We're thrilled for all we've achieved and believe we're still building our legacy of success.

JOIN THE TEAM!

First Hospitality believes we do better when you do better.  That's why we're committed to helping you build a future through comprehensive training and extensive career development opportunities.  We provide all employees with competitive wages, benefit enrollment options from the first day of employment, paid time off from the first hour worked, holiday pay, 401(k) retirement savings, and more!

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