Front Office Manager

Pay

Minimum – Anticipated Maximum Base Salary: $50,400 – $68,000 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Oversee daily front office operations, including front desk, guest services, and concierge functions
• Supervise and support housekeeping operations to ensure cleanliness standards, room readiness, and guest expectations are consistently met
• Lead, train, schedule, and coach front office and housekeeping team members to drive performance and engagement
• Serve as the primary point of contact for guest concerns, resolving issues promptly and professionally
• Collaborate with food and beverage leadership to ensure smooth guest flow, communication, and service alignment across departments
• Monitor labor, staffing levels, and operational workflows to ensure efficiency and service quality
• Maintain expertise in the property management system and ensure accurate reservations, billing, and reporting
• Ensure compliance with company policies, brand standards, and applicable safety and service regulations
• Review operational reports and guest feedback to identify trends and opportunities for improvement

More about you

• Minimum of 2-3 years of hotel front office management experience required
• Prior experience of overseeing or working closely with housekeeping operations preferred
• Experience working in hotels with on-site food and beverage outlets strongly preferred
• Strong leadership, communication, and guest service skills
• Ability to manage multiple priorities in a fast-paced, guest-facing environment
• Proficiency with hotel property management systems and Microsoft Office
• Flexible schedule, including evenings, weekends, and holidays as required

Shift details

Days
Evenings
Holidays
Overnight
Weekends
Events