Front Desk Agent
Four Points By Sheraton Miami Airport
3570 NW 74th Ave
Miami,
FL
33122
General Job Description
The hotel front desk agent is the first person to interact with guests, providing exceptional customer service. As the hotel ambassador, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for maintaining and promoting hospitality at all times, welcoming and serving guests in a courteous and friendly manner.
Essential Functions
- Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
- Greet guests on every interaction using the 10/5 or 15/5 rule.
- Ensure that all guests feel welcomed to the property.
- Register guests and assign rooms.
- Conduct check-out processes.
- Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
- Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
- Respond to phone calls, and retrieve guest mail, faxes and packages.
- Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
- Maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
- Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
- Attend team meetings and celebrations.
- Follow all company and safety and security policies and procedures along with all other company policies.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Education/Skill Requirements
- High school graduate or GED completion.
- Ability to communicate effectively and clearly.
- Demonstrate good computer skills.
- Accurately handle cash and post charges.
- Hotel experience preferred but not mandatory, some customer service background required.
- Ability to speak Spanish is a plus. Knowledge of computer terminology desired.
- Must be willing and capable of passing Alcohol Compliance Certification during the first three months of employment.
- Requires the ability to work varied shifts, including nights, weekends and holidays.
- Time management skills.
- Ability to communicate effectively with the public and other employees.
This private employer offers a Competitive Compensation, Benefits Package and Opportunity for Career Growth.
Benefits include:
- Healthcare Insurance (Medical, Dental & Vision)
- 401(k) Plan
- STD & LTD
- Life Insurance
- Wellness Program
- Vacation/Paid Time Off
- Tuition Assistance
- Discounted Hotel Room Rates
- Community Service Program
About Four Points By Sheraton Miami Airport
Soar into comfort at our airport hotel in Doral, Florida
Your stay at Four Points by Sheraton Miami Airport begins virtually the moment your plane touches the ground, thanks to our complimentary shuttle service. Surrounded by many of the city's most prominent shopping destinations, our hotel offers unparalleled access to the Dolphin Mall, City Place Doral and the Miami International Mall. When you need a moment to yourself, withdraw into the modern comfort of our spacious accommodations, complete with complimentary Wi-Fi, plush bedding and flat-panel TVs. Whether you want to take a dip in our outdoor pool or lift weights in our 24-hour fitness center, featuring free weights and cardio equipment, you'll never have to let a workout pass you by. Once you've worked up an appetite, head over to our on-site restaurant and bar for an extensive selection of delectable dishes and handcrafted cocktails. Whatever the reason for your travels, allow Four Points by Sheraton Miami Airport to provide the friendly service and thoughtful amenities you deserve
About Economos Properties
Our Story
For over 50 years we have been committed to making each guest a repeat patron. Founded in 1969 and currently located in Boca Raton, Florida. Economos Properties owns, operates and develops hotels in markets that can be difficult to enter. We have developed projects in excess of $800 million, including 25 hotels, 20 restaurants and multiple condominium, office, retail and apartment projects.
Our Leadership
Economos Properties is a family owned company started by Nick Economos, Sr. in 1969 that has grown from small motels in Norfolk, Virginia to full service and upper upscale hotels in high barrier to entry markets. In 2002 Dan Economos and Nick Economos, Jr. joined the company and continued to expand and develop hotels throughout Florida and most recently Nevada.
Nick Economos, Sr. was born in Melbourne, Australia in 1950 and spent his childhood in Greece and Canada. In 1969 he moved to Norfolk, Virginia from Vancouver in British Columbia, Canada where he founded Economos Properties. He purchased his first motel at 19 years old and over the next 13 years acquired 10 additional motels and developed a restaurant chain called A&W. In the 1980s he developed two full service Omni hotels with two high energy nightclubs attached to them. In 1992 he moved his family and corporate office to Boca Raton, FL where he resides today.