Assistant Front Office Manager

Description

We are hiring an Assistant Front Office Manager!

Must have at least 2 years' Front Desk experience and 2 years' supervisor experience.

Full-service hotel experience is a plus.

Applications submitted without a resume will not move forward.

Responsibilities:

Assist associates in understanding guests’ ever-changing needs and expectations and exceed them.

Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.

Publish all GSS results in a timely manner including all GSS forms, comment cards and guest letters. Solicit feedback for continuous improvement.

Thoroughly understand the service culture. Ensure that all members of your staff understand the same philosophy.

Take proactive approaches when dealing with associates concerns.

Understand AOS/GSS results, developing a game plan to areas in need and expand on the strengths.

Conduct monthly reward programs.

Ensure orientation for new associates is done in a timely manner.

Know hotels emergency plan, train and implementation.

Comply with all corporate accounting procedures.

Assist in developing hotel budget and capital expenditure plans.

Utilize budgets to understand financial objectives.

Develop and communicate selling strategies.

Oversee all accounting functions.

Ensure that all audits are completed.

Provide a safe work environment in compliance with OSHA/MSDS.

Responsible for implementation of hotel accident prevention programs.

Ensure a viable key control program is in place.

Make sure that staffing levels are appropriate to exceed guest expectations.

Assist Guest Service Manager.

Understand hotels system inventory and daily selling strategies.

Stay current on local market conditions.

Ensure property-hiring practices comply with I-9, ADA and EEO requirements.

Interview and make hiring decision.

Benefits

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace

Salary: $44,822.56 to $56,028.20

Qualifications

Proficiency in hotel management software FMPMS is a plus

Behaviors

• Innovative: Consistently introduces new ideas and demonstrates original thinking (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
• Leader: Inspires teammates to follow them (Preferred)
• Team Player: Works well as a member of a group (Preferred)

Experience

• Preferred

  2 years:

  Proficiency in hotel management software FMPMS is a plus

• Required

  2 years:

  Previous experience in hotel front office operations, ideally within a Marriott or similar hotel brand

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.