Photo of Franklin Marriott Cool Springs, Franklin, TN

Front Desk Agent

Franklin Marriott Cool Springs

700 Cool Springs Blvd.
Franklin, TN 37067

Hotel with 303 Rooms
Managed By Chartwell Hospitality

No downtown trafffic! Free parking, Uniforms provided, Chartwell Hospitality Benefits, Marriott Associate Travel Benefits, Employee Referral Bonus, 401k with match, and more!

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Love to talk to people and help guests? Hate the Nashville traffic? Join the team at the Franklin Marriott
Full-Time
Flexible

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will: 

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

Must have a flexible schedule and be available to work weekends and holidays. 

  • Great Benefits
    • Medical
    • Dental
    • Vision
    • Life Insurance with AD/D
    • Voluntary Life
    • Supplemental Benefits
    • Short Term Disability
    • 401-K with match
    • Professional Growth and Development Opportunities
    • Travel Discounts
Posted March 17, 2026

About Franklin Marriott Cool Springs

Stylish Franklin, TN Hotel and Event Venue off I-65

The Franklin Marriott Cool Springs hotel provides a luxurious stay in Franklin, Tennessee. Our hotel's central location, near I-65, puts you close to Downtown Franklin. Drive to FirstBank Amphitheater, Arrington Vineyards, and Downtown Nashville in under twenty minutes. Enjoy hotel amenities, like our exclusive M Club, indoor pool, and large fitness center. Stave serves southern food, hand-crafted cocktails, and offers live music every Wednesday evening. Our weekday shuttle travels to area businesses within a 3-mile radius from 6 am to 10 pm. The guest rooms of our Franklin hotel feature plush beds, chic surroundings, and Smart TVs. Our beautiful event and wedding venues are ideal for corporate conferences or sophisticated parties. Let the style and amenities at the Franklin Marriott Cool Springs make us your top choice of Franklin TN hotels in Cool Springs. 

About Chartwell Hospitality


Our Story

Founded in 2003 in Nashville, TN, Chartwell Hospitality began with a simple goal: to be the absolute best in the hospitality business. Since then, we’ve grown into a fully integrated real estate firm specializing in hotel acquisition, development, and management.

Redefining Hospitality


Over the years, we’ve spearheaded the creation of some of the best branded, limited and full-service hotels in America. As a result, our properties consistently surpass the competition in occupancy and market rates, redefining excellence in hospitality for our investors, associates, and guests.

Our Investment Strategy


At Chartwell Hospitality, we’re never a distant partner. Rather, we approach every real estate investment with an entrepreneurial spirit and an ownership mentality. That means we invest our own capital alongside that of our private and institutional investors. Knowing this, we scrutinize every prospective opportunity, factoring in:

  • Demand generators like corporate, leisure, and residential growth
  • Location values and property fundamentals
  • Market cycles and timing
  • Long-term and potential ROI
Work at Chartwell

Your Fulfilling Career Begins Here.

At Chartwell Hospitality, we want you to succeed. That’s why we offer outstanding benefits to promote good health and financial security for you and your family.

Partner with Chartwell

Whether you’re an investor or simply looking to grow your career in the hospitality industry, you’re invited to be part of an elevated hotel experience with Chartwell Hospitality. Reach out today to learn more.

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