Rooms Manager
The Westin Buffalo
250 Delaware Ave
Buffalo,
NY
14202
The opportunity
Delaware North Parks and Resorts is seeking a Rooms Manager to join our team at The Westin Buffalo in Buffalo, New York. In this role, you will co‑lead and support both the Front Desk and Housekeeping teams to ensure an exceptional guest experience from arrival to departure.
As the Rooms Manager, you will oversee daily operations in a fast‑paced environment, ensuring all guest rooms are cleaned, inspected, and ready for arrivals. You will manage and guide front desk operations, including welcoming guests, handling check‑in and check‑out processes, and resolving guest inquiries with professionalism and warmth. Strong organization, a personable demeanor, and the ability to multitask are essential.
If you’re seeking a dynamic role with opportunities for growth and leadership, apply today and become part of our dedicated hospitality team.
Pay
Minimum – Anticipated Maximum Base Salary: $62,354 – $62,354 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.
What we offer
At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus based on level, as well as individual, company, and location performance
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Generous friends-and-family discounts at many of our hotels and resorts
What will you do?
- Co-Lead and manage a team of Housekeepers and Front Desk Associates, including hiring, training, scheduling, and performance management and evaluation
- Maintain an inventory of supplies; order and distribute supplies and equipment
- Ensure that all reports, orders, and projects are completed daily &weekly as per deadline
- Monitor and control expenses and payroll, while ensuring proper staffing are in place
- Conduct housekeeping inspections and take corrective action as needed
- Drive a company vehicle as needed
- All other tasks that are assigned as per role responsibilites
More about you
- Bachelor’s Degree in hospitality or similar is strongly preferred but not mandatory
- Minimum three years of hotel operations experience, including front desk and housekeeping, required
- Working knowledge of various cleaning utensils, dryers, washers, tools, fixtures, and cleaning solvents
- Ability to work varied shifts, including nights, weekends, and some holidays, is required
- Must have a valid driver’s license
- Proficient computer skills, including Word, Outlook & Excel
Physical requirements
- Frequent standing, walking, climbing of stairs, bending, stooping, reaching, kneeling, and carrying; use of hands to operate cleaning equipment and complete scrubbing/washing duties
- Occasionally required to lift and/or move up to 50 pounds
- Visual acuity is sufficient to inspect the cleanliness of rooms and surfaces
Shift details
Days
Evenings
Holidays
Weekends
About The Westin Buffalo
Who we are
Delaware North operates the Westin Buffalo, situated within the company’s global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake’s Café. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts world-wide.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
About Delaware North
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
Other Job Openings
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Rooms Manager
$62,354 per year -
Front Desk Clerk
$17.50 to $18.50 per hour -
Hotel Front Desk Supervisor
$21.00 per hour -
Guest Service Attendant
$15.50 to $16.50 per hour
