Director of Rooms Operation

What's in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job…

The Director of Rooms is responsible for overseeing the daily operations of the hotel's guest-facing departments, including Front Office, Housekeeping, Concierge, and Guest Services. This role is central to ensuring an exceptional guest experience while fostering a positive, high-performance culture among associates.

The Director of Rooms leads the recruitment, training, development, and retention of a best-in-class team, emphasizing excellence in service, operational efficiency, and associate engagement. This position also plays a key role in managing departmental budgets, optimizing resources, and driving profitability. The Director of Rooms serves as a critical leader in maintaining the hotel’s reputation for outstanding service, operational efficiency, and financial performance.

A successful Director of Rooms proactively addresses guest concerns, maintains smooth operational workflows, and ensures compliance with brand standards. The ideal candidate inspires associates to consistently exceed guest expectations while promoting a diverse, inclusive, and collaborative environment.

What you’ll be doing…

• Proactively address guest concerns by ensuring appropriate, accessible, and convenient amenities and service offerings.

• Overseeing all room-related operations to ensure seamless guest experiences.

• Leading, coaching, and motivating associates to achieve operational excellence.

• Managing departmental budgets and optimizing labor and resources.

• Monitoring guest satisfaction and resolving issues promptly and effectively.

• Implementing training programs and performance standards to develop talent.

• Supporting a culture of diversity, inclusion, and teamwork across all departments

• Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.

Success factors…

Experience & Education: 

• 3+ years of progressive leadership experience in hotel operations, with a strong background in front office, housekeeping, or rooms management. 
• Experience in full-service or luxury hotel environments is highly desirable.

• Proven track record of leading high-performing teams, achieving operational excellence, and driving guest satisfaction.

• Demonstrated experience managing departmental budgets, labor, and resources effectively.

• Strong knowledge of hotel management systems, operational procedures, and brand standards.

Communication:

• Excellent verbal and written communication skills, including strong diplomacy skills with focus on problem solving
• Strong administrative skills with intermediate experience with Microsoft Office systems
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8+ hours per day; stand, sit, and walk frequently throughout the workday
• Lift, lower, push, pull, and maneuver up to 30 pounds occasionally

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company.  First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  Equal Opportunity Employer.