Marketing and Social Media Manager

This description is a summary of primary responsibilities and qualifications.  The job description is not intended to include all duties or qualifications that may be required now or in the future.  The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Business Results

• Social media – manage all hotel and restaurant social media accounts or social media agency.
• Manage and monitor social media tool analytics, content calendars, and provide strategic guidance for hotels’ social presence while aligning them with web content and brand message. 
• Track engagement across various platforms and making data-driven decisions
• Own all brand marketing initiatives for the assigned hotels, restaurants and bars including social media, and digital marketing to grow brand awareness and revenue goals.
• Photography – be present for “Instagrammable Moments”,  be present at various hotel and restaurant activations and photograph or video events to be used on websites or social media accounts;.Work with hotel team to create promotions and offers for hotel, spa and outlets
• Collaborate on the strategic annual marketing plan and own end to end strategy execution.
• Work with digital marketing strategists and additional resources to ensure proactive planning and strategy development to achieve monthly and yearly website and digital media KPIs including SEO, SEM, Display, & Social.
• Maintain accurate and current tracking systems. Analyze, report, and develop recommendations for optimizing strategies.
• Proactively explore insights, trends, observations, influences that have an impact on local and national market and target customers.
• Oversee CRM strategy and monthly email marketing communication for the hotels.
• Set standards for guests’ database growth and build multimedia campaigns to build communication with local and national databases.
• Working with the home office and regional marketing team, ensure the standards for digital and printed creative pieces and match brand guidelines including (but not limited to) email marketing templates, menus, images, videos, sales collateral, and any other promotional materials needed.
• Work in partnership with Revenue Management team to develop strategic marketing plan to support rooms KPIs and budgeted revenues.
• Develop various collateral and on-going communications to the sales database and customers.
• Identify local brand partnerships and work closely with the Home Office regional marketing team to ensure the correct and on brand activations and programming are set up to achieve the hotels revenue goals.
• Ensure the hotel is visible on all destination listings, niche websites that ate on brand and tourism organizations.
• Seak out local partnerships to enhance guest experience
• Social media influencers – responsible for the seeking out and vetting of applicable influencers to come to property for exposure.
• Ensure website content and copy are updated.

Qualifications

Experience

• Experience in Marketing & Communications or related field.
• Minimum 3-5 years of experience in hotel and F&B marketing and digital advertising. (Prior work experience in the hospitality industries)
• Current, legal and unrestricted ability to work and / or travel to the United States

Skills and Knowledge

• Passion, knowledge, and appreciation of hospitality, culinary, food and dining
• Strong sense of initiative, innovation, analysis, urgency.
• Able to work independently, professionally and be a good team player.
• Good interpersonal and communication skills.
• Be part of an organization that matters in the footprint of the future.
• Ability to understand the operational needs of the hotels, restaurants, and bars.
• Demonstrated strategic, creative, and critical thinking skills. Can facilitate strategic and creative brainstorming and help translate and map out ideas to actionable projects and processes.
• Willingness to travel as needed and work weekends as needed and have a flexible schedule
• Experience in Adobe Creative Suite and Canva
• Flexibility – hours WILL vary and evenings and weekends will be necessary