Houseman / Laundry

Opportunity:  PM Houseman

Courtyard by Marriott is currently seeking a friendly individual with open availability to support the housekeeping department.

Essential Job Functions

• To assist guests efficiently, courteously, and professionally in all hotel standards of service and hospitality
• Perform house person and lobby attendant duties when short staffed or during peak periods.
• Promptly and effectively deal with guest complaints and requests
• Develop a thorough knowledge of hotel staff, room locations, room rates, surrounding area
• Keep lobby and desk area clean and presentable
• Have a thorough knowledge of emergency and security procedures
• Answer and manage incoming phone calls
• Stock our Market and Bistro with supplies
• Communicate with incoming staff and management by logging pertinent information
• Keep maintenance informed of all maintenance needs
• Must wear proper uniform at all times
• Be able to move luggage or packages weighing up to 40 pounds
• Employee must have reliable transportation and able to work weekends and holidays
• Assist housekeeping in down times
• Perform other duties requested per management
• Ensure overall guest satisfaction
• Operate and monitor industrial washers, dryers, and folding machines to process linens, towels, terry cloths, and cleaning rags. 

• Sort items by type, inspect for stains or damage; rewash, spot treat, discard, or send for repair as needed. 

• Fold, organize, and distribute clean linens to linen closets or housekeeping carts.

• Maintain and clean laundry equipment (e.g., lint traps, filters), machines, room, and carts. 

• Record laundry loads and inventories; alert management to maintenance or safety issues. 

Position Requirements

• Must be able to work the PM shift
• Previous hotel experience is preferred
• Previous customer service experience required
• Previous housekeeping experience required or equivalent training.

• High School diploma preferred.

• Understand and communicate in English.

Work Environment and Context 

• Work schedule varies and includes working on holidays, weekends.
• Required to stand for extended periods, lift up to 40 pounds