Photo of Hampton Inn Asheville-Tunnel Rd., Asheville, NC

Guest Service Agent - Hotel Front Desk

Hampton Inn Asheville-Tunnel Rd.

204 Tunnel Road
Asheville, NC 28805

Hotel with 117 Rooms
Managed By Asheville Hotel Group

Team Member Travel Program

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Compensation: Starting at $16.00 per hour, Full-Time

Guest Service Agent 
Hampton Inn-Tunnel Road, Asheville, NC

We’re not just a hotel—we’re a home away from home for travelers, a vibe, and sometimes a lifesaver after a long day. If you like talking to people, solving problems, and making someone’s day a little better, you’ll fit right in.

Schedule & Pay:

  •  $16/ hours or more (based on experience)
  •  Shifts: 7:00 AM – 3:00 PM or 3:00 PM – 11:00 PM

What We Offer:

  • Medical, Dental, and Vision Insurance
  • Critical Illness and Accident Coverage
  • Paid Vacation
  • Weekly pay + Direct Deposit
  • Hilton Team Member Travel Benefit
  • Company provided uniforms

What You’ll Be Doing:

  • Welcome guests like they matter—because they do
  • Check in/check out guests efficiently, accurately, and warmly
  • Manage reservations, cancellations, and room assignments
  • Answer calls and respond to guest questions and requests
  • Handle guest concerns with confidence and a problem-solving mindset
  • Process payments and maintain accurate records
  • Work closely with housekeeping and maintenance to ensure rooms are ready
  • Keep the front desk clean, organized, and inviting
  • Sell items from our treat shop (snacks, drinks, etc.) and assist guests with purchases
  • Stock, organize, and keep the treat shop looking fresh and fully supplied

What We’re Looking For:

  • High school diploma or equivalent
  • Background in Hotel, food & beverage, retail, or Administrative preferred but not required
  • Organized and Detail Oriented
  • People person energy with a great smile!
  • Reliable and on-time
  • Basic computer skills (if you can learn apps, you can learn our system)
  • Available for weekends & holidays (a hotel has beds, but never sleeps😄)

The Right Fit

You’re reliable, detail-oriented, and take pride in doing things right. You can handle responsibility, stay calm under pressure, and genuinely enjoy helping people.

EOE / Drug-Free Workplace

Posted March 27, 2026

About Hampton Inn Asheville-Tunnel Rd.

Experience Asheville's Best at Your Doorstep!

We're just a stone's throw from the heart of downtown Asheville and the iconic Biltmore Estate. Nestled right off I-240, our location is a hub for all your city adventures. Within a three-mile radius, you'll find the Biltmore Estate and Village, the vibrant South Slope Brewing District, the Harrah's Cherokee Center - Asheville, and the renowned Orange Peel music venue. If you're an art enthusiast, the River Arts District is a mere 10-minute drive away.

And the excitement doesn't end there! When you stay with us, you'll start your day with a delicious hot breakfast, and we've got you covered with complimentary WiFi throughout your stay. Get ready for an unforgettable Asheville experience!

About Asheville Hotel Group

Company History

South Asheville Hotel Associates, LLC was founded by a group of local business owners in Asheville, North Carolina with a mission to become the best hotel company in Western North Carolina.  The partnership that was formed in 1989 has remained the same since its inception and has been integral in growing the portfolio from a single property to now consist of 4 award winning Hilton Family of Hotels properties.  Having strong ties to the community has always been a cornerstone of our company and having an Asheville native and third generation hotelier at our helm makes that task even more personal.

Core Values

G: Growth through personal and professional development with integrity

U: Understanding and anticipating the needs of our guests and team members

E: Excellence achieved through and culture of respect and commitment

S: Service delivered with selfless actions

T: Trust in yourself

CAREERS

WHO WE ARE: OUR TEAM MEMBERS EXHIBIT A STRONG FOUNDATION OF HOSPITALITY, A GENUINE CARE FOR OTHERS AND OUR COMMUNITY.

Employee Benefits:
  • Paid Time Off and Holidays
  • Annual performance evaluations with a possible pay increase and developmental plan to inspire career growth within the company
  • Heath Insurance*
  • Employee Travel Program with discounts available at Hilton Family properties
  • Dental, Vision, and Life insurance plans*
  • Free Uniforms
  • Weekly Pay
  • Complimentary local attraction tickets
  • Internal candidates are considered FIRST for advancement opportunities inside our company.

*Certain benefits do not apply to part time staff members

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