Photo of Hyatt Place Cleveland/Lyndhurst/Legacy Village, Cleveland, OH

Operations Manager

Hyatt Place Cleveland/Lyndhurst/Legacy Village

24665 Cedar Road
Cleveland, OH 44124

Hotel with 135 Rooms
Managed By Concord Hospitality Enterprises
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Compensation: $54,235 to $65,794 per year, Full-Time
PM

Description

Concord Hospitality is seeking an Operations Manager (PM) to lead our Rooms operations and ensure the highest standards of guest satisfaction, associate engagement, and financial performance. This role partners closely with the General Manager and department leaders to drive operational excellence, deliver consistent results, and create a culture where associates and guests thrive.

Key Responsibilities:

  • Lead and support department heads to ensure operational goals are met and aligned with brand standards
  • Monitor Rooms operations performance, financial reports, wage progress, and budgets, addressing variances proactively
  • Review guest feedback and implement action plans to continually improve satisfaction scores
  • Respond to guest concerns with professionalism, ensuring quick and effective resolution
  • Stay visible on property and engage with guests to gather feedback and strengthen relationships
  • Foster a culture of accountability, recognition, and associate engagement through open communication and daily stand-ups
  • Support HR processes including hiring, training, performance coaching, and policy compliance
  • Partner with leadership to develop and execute operational strategies that drive revenue, service, and overall performance

    Qualifications:

  • Previous hotel leadership experience in operations, rooms, or front office management (Hyatt Preferred)
  • Strong leadership, communication, and problem-solving skills
  • Proven ability to analyze data, manage budgets, and drive results
  • Commitment to guest-first and associate-first culture

    Why Join Concord?

    We offer competitive wages and a comprehensive benefits package for full-time associates, including:

  • Medical, dental, vision, life, and disability insurance
  • 401(k) with company match
  • Tuition assistance
  • Discounted hotel stays
  • Extensive training and career development opportunities

    Our culture is built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN. At Concord, you can enjoy a workplace where you are valued, supported, and encouraged to grow.

    Inspire greatness in your team

    Encourage and support team members to reach their full potential

    Create a work environment that is a Great Place to Work for ALL

    Lead with integrity, transparency, respect, and professionalism

    Care for your team, and their families

    We are Concord!

    We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

    Qualifications

    Hyatt Experience a plus

    Behaviors
    • Team Player: Works well as a member of a group (Required)
    • Thought Provoking: Capable of making others think deeply on a subject (Required)
    • Dedicated: Devoted to a task or purpose with loyalty or integrity (Required)
    • Leader: Inspires teammates to follow them (Required)
    • Enthusiastic: Shows intense and eager enjoyment and interest (Required)
    • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)
    Motivations
    • Preferred

      Financial: Inspired to perform well by monetary reimbursement

    • Required

      Self-Starter: Inspired to perform without outside help

    • Required

      Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

    • Required

      Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

    Skills
    • Analytical (Some Knowledge)
    Experience
    • Preferred

      2 years:

      Hyatt Experience a plus

    • Required

      2 years:

      Hotel Experience

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    • Posted April 10, 2026

    About Hyatt Place Cleveland/Lyndhurst/Legacy Village

    Enjoy the best of Lyndhurst

    The Hyatt Place Cleveland/Lyndhurst/Legacy Village is ideally located at Legacy Village, where you can shop, eat, and play. Whether it's business or pleasure that brings you to town, you'll find touches of comfort and convenience infused throughout your experience here.

    About Concord Hospitality Enterprises

    Careers and Hospitality Job Opportunities with Concord

    Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.

    Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.

    Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.

    Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.

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