Technology Operations Lead

Pay

Minimum – Anticipated Maximum Base Salary: $95,000 – $128,200 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Serve as the administrator of all point-of-sale systems, their functions, and any ancillary systems, including training, reporting, documenting, and enabling user access
• Implement or guide the implementation of technology solutions for the operation, ensuring consistency with overall technology standards, strategy, and operational requirements
• Manage and coordinate managed service and solution providers for the successful delivery of technology services in support of our operating business needs
• Provide first-class technical support for all technology services and solutions, maybe focused at a location, but expect to assist across subsidiary lines within the region

More about you

• Bachelor’s degree or equivalent in information management, computer science, computer systems engineering, business administration, mathematics, or a related field
• Minimum 5 years of related experience in the implementation, management, and maintenance of information technology infrastructure and IT systems, including cloud architectures, server technologies, and communication technologies, LANs, WANs, telephone, voice, video, and data communication systems
• Knowledge of the following systems preferred: Restaurant technology and Point of Sale (POS)
• Knowledge of virtualization technologies, enterprise storage technologies, especially AWS, high availability environments, clustering, AWS VPC, load balancers, Windows Server OS, Enterprise backup solutions, Lifecycle Management, and performance monitoring tools, and oral communication, and customer-centric approaches
• Must be able to work days M-F 8-5 or 9-6 and travel as needed