Photo of Hyatt Vacation Club at Highlands Inn, Carmel, CA

Union Host/Hostess

Hyatt Vacation Club at Highlands Inn

120 Highlands Drive
Carmel, CA 93923

Time-Share with 48 Units
Managed By Hyatt Vacation Ownership
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Full-Time
Hourly Rate: $23.54
AI Overview
A USA union host/hostess
acts as the first point of contact, creating a welcoming environment while managing guest flow, reservations, and table assignments to maximize dining room efficiency. Key responsibilities include greeting guests, seating them with menus, managing waitlists, and providing support to waitstaff, often within a structured, collective bargaining environment. 
Core Job Responsibilities:
  • Guest Interaction: Greet guests with a smile, manage phone reservations, and handle inquiries efficiently.
  • Seating & Table Management: Efficiently seat guests to optimize seating charts and ensure balanced workloads for servers.
  • Environment Maintenance: Maintain cleanliness of the host stand and entrance area.
  • Support Roles: Assist servers by clearing, cleaning, or resetting tables, and sanitizing menus.
  • Customer Service: Address and resolve customer complaints, escalating to management when necessary. 
Key Qualifications & Requirements:
  • Interpersonal Skills: Excellent communication skills, friendliness, and a team-player attitude.
  • Physical Demands: Ability to stand, walk, bend, and move freely for extended periods.
  • Technical Skills: Experience with reservation software (e.g., OpenTable) or POS systems is preferred.
  • Organizational Ability: Ability to manage high-volume, fast-paced environments. 
Union positions often include benefits, structured scheduling, and contractual pay rates, focusing on providing high-quality service.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Posted April 10, 2026

About Hyatt Vacation Club at Highlands Inn

An elegant Big Sur escape.

Welcoming guests for over a century, this stunning retreat offers Owners and guests the ultimate in amenities, location, and nearby activities. With its relaxing whirlpool spas, fire pit with Adirondack chairs, dramatic Pacific views, and access to the adjacent Hyatt Carmel Highlands hotel’s premier dining, this is a perfect place for meaningful time together. Off-site, enjoy everything Big Sur has to offer, like scenic drives, hiking, biking, fishing, beaches, coveted golf at Pebble Beach, and plenty of wine-tasting opportunities.

About Hyatt Vacation Ownership

Experience the Luxury of Hyatt Vacation Ownership

Enjoy the serenity of a shimmering lake from your own private balcony. Experience the exhilaration of skiing down a mountain topped with fresh powder snow. Listen to crashing waves as soft ocean breezes drift through your window. These are the vacation memories that will never leave you. As a Hyatt Vacation owner, make them yours when you choose the destination and season that fit your lifestyle.

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