Operations & Sales Support
Hyatt House Raleigh North Hills
160 Park at North Hills Street
Raleigh,
NC
27609
Description
Operations & Sales Support
Overview:
Hyatt House Raleigh North Hills is seeking a motivated, detail-oriented team member to support multiple hotel departments. This role is ideal for someone who enjoys variety in their workday and takes pride in delivering excellent guest experiences while ensuring smooth back-of-house operations. The Operations & Sales Support Coordinator will assist with hotel operations, sales support, banquet services, accounting tasks, and guest-facing responsibilities as needed.
Responsibilities:
Sales & Events
- Support the Sales team with client site visits, group contacts, and pre-event planning.
- Prepare meeting rooms, banquet setups, banquet bars and food for banquet events.
- Serve as a liaison between clients and operations to ensure successful events.
- Assist with sales admin tasks as time permits.
Operations & Guest Services
- Assist with food & beverage, including breakfast service and bar operations.
- Support daily hotel operations, covering the Front Desk as needed.
- Coordinate and assist with group arrivals and departures, ensuring a seamless check-in/check-out process.
- Place orders for banquet events and assist as needed with breakfast or bar orders.
Accounting & Administrative Support
- Assist with processing invoices, direct billing, and night audit packet review
- Support accounting functions, including reconciling chargebacks, vendor ordering, inventories, and end of month process
- Maintain accurate records and assist with reporting as directed by management.
Qualifications:
- Previous hospitality experience preferred (front desk, F&B, sales, or accounting background is a plus).
- Strong organizational skills with the ability to balance multiple responsibilities.
- Excellent communication and customer service skills.
- Flexible and willing to jump in where needed to support the team.
- Basic knowledge of accounting processes and hotel systems (Opera Cloud, Micros, etc.) is a plus.
- Must be able to workdays, evenings, weekends and Holidays as needed. We are open 365 days a year, 24/7 and staff according to business and staffing needs!
Why Concord?
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.
Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About Hyatt House Raleigh North Hills
Our Hotel
Hyatt House Raleigh North Hills hotel is nestled in the heart of vibrant North Hills, Raleigh’s premier destination for shopping, dining and entertainment. Designed with guests in mind, our residentially inspired suites include separate living rooms with a cozy sleeper sofa and full-size kitchens featuring a refrigerator, microwave and stove top. Whether visitors are in town for a night or a week, we provide attentive, thoughtful service and all the comforts of home.
Each guest room and suite at Hyatt House Raleigh North Hills includes the residential touches that make spaces feel homey and comfortable.
- 137 rooms, with studio guest rooms, and residential-style one and two bedroom suites
- Seasonal outdoor pool
- 24-Hour Workout Room
- 24-hour coin-operated laundry room
- Sun deck with lounge seating
- Patio and fire pit
About Concord Hospitality Enterprises
Careers and Hospitality Job Opportunities with Concord
Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.
Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.
Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.
Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.
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