Maintenance Supervisor

Description

We are hiring an Maintenance Supervisor!

Join one of North America's fastest-growing hospitality companies, Concord Hospitality Enterprises, as a Maintenance Supervisor. This role offers the opportunity to apply your expertise in property maintenance/engineering, leadership, and maintenance to make a significant impact on a high-traffic property. Must be available to work any shift, including AM, PM, Weekends and Holidays, in additional be available all days of the week.

Role Summary:

• Maintain the entire hotel facility, including the physical building structure, all mechanical, electrical, HVAC systems, and related equipment in accordance with energy conservation and preventative maintenance programs. Ensure the upkeep of guest areas to maintain an attractive hotel. Responsible for safeguarding of hotel property, asset, guests, visitors, and associates.

Responsibilities:

• Provide the highest quality of service to the customer at all times; set example for all hotel associates.
• Conduct walk-throughs and visually assess the safe and efficient maintenance and operation of the physical structure(s) of the hotel, all mechanical, electrical, HVAC systems and any other related equipment.
• Verify completion of all routine maintenance on public spaces, meeting rooms, ballrooms, outlets, back of the house spaces, and grounds.
• Verify completion of all repairs, replacement, and renovation projects to offices and employee work areas.
• Assist in hiring, training, supervising, and disciplining department staff.
• Adhere to all corporate-required purchasing policies and controls, including, but not limited to, all outside contractor bids, budgets, and schedules.
• Follow prescribed safety procedures for personnel and equipment by the company and OSHA.
• Maintain effective Energy Management and Preventive Maintenance programs and conduct special training for other operating departments on the safe and efficient use of equipment and energy in the hotel.
• Inform supervisor regarding the specific and overall condition of the building structure(s), related systems, and equipment offering prudent, cost-effective proposals for maintaining these systems.
• Access and input information into a computer and generate reports.
• Repair HVAC as required; and clean HVAC coils semi-annually or as required.
• Repair appliances as required
• Ensure implementation and compliance of brand standard key control policies and procedures.
• Check smoke alarms throughout hotel on a scheduled basis according to brand standards.
• Coordinate with other departments to fulfill guest special requests. Constant and effective communication required. Assist in resolving guest concerns.
• Educate and lead all department personnel on emergency procedures, key control, safety, and life safety precautions.
• Communicate changes in suite/room status with Front Desk and Housekeeping.
• Answer guest questions regarding hotels and local area facilities and services.
• Assist sick and injured guests and/or associates; follow and complete all related reporting and documentation as required.
• Patrol property to ensure the safety of guests and associates with respect to safety, security, and hotel operations.
• Initiate investigations of crimes committed against property and/or persons. Write incident and accident reports, monitor investigations to their timely conclusion, and ensure appropriate follow up with guests, visitors, and associates.
• Develop and maintain emergency response procedures.
• Train associates on safety and security procedures; continually lead by example and coach associates on unsafe behaviors on-the-spot, as needed.
• Act as primary responder to emergency situations.
• Maintain accurate records while performing related office duties including, but not limited to camera monitoring, shift activity log, codebook, and employee and guest binder interaction.
• Comply with hotel policies and procedures.
• Lift and move items weighing up to 50 pounds, as needed.
• Perform duties of direct reports, as needed.
• Other duties as required.

Desired Skills and Experience:

• Prior experience in hospitality leadership.
• Hilton experience a plus.
• Flexible availability is required, including weekends.

Benefits

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Wage Range: $22-26 per hour

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.