Front Desk Agent

Description

Front Desk Agent | Horseshoe Bay Resort

Location: Horseshoe Bay, TX (Lake LBJ / Central Texas Hill Country)

Employment Type: Full-Time

Where Genuine Texas Hospitality Meets Luxury

The lake life is calling! Nestled on 7,000 acres along the shores of beautiful Lake LBJ, Horseshoe Bay Resort is more than a workplace—it’s a destination. Whether you’re an outdoor enthusiast drawn to our world-class golf and state parks or a hospitality pro looking to grow, we provide the platform for your success.

When you work in paradise, is it still called work? At Horseshoe Bay, we believe in Diversity, Equity, Inclusion, and Belonging. From our Manager in Training (MIT) program to associate outings, we invest in your story.

Your Impact: The Face of the Resort

As a Front Desk Agent, you are the heartbeat of the guest experience. You aren’t just checking people in; you are the architect of their vacation. You will provide efficient, professional, and warm service that sets the tone for a world-class stay.

Key Responsibilities:

• Guest Ambassadorship: Perform seamless registrations, room assignments, and checkout procedures while accommodating special requests.
• Operational Excellence: Master the Agilysys software system to manage reservations and guest profiles.
• Financial Integrity: Handle cash duties, guest billing, and "banking out" with high accuracy and adherence to resort standards.
• Expert Knowledge: Stay up-to-date on room rates, resort amenities, daily events, and local Hill Country attractions to provide expert recommendations.
• Problem Solving: Act as the primary point of contact for guest inquiries, resolving issues with grace and efficiency.

What You Bring to the Team

• Communication: Fluent in English (written and verbal) with a professional and pleasant demeanor.
• Experience: Previous customer service experience is required; prior hotel or resort experience is a major plus!
• Technical Savvy: Strong typing and computer skills; ability to learn property management software quickly.
• Mindset: A self-starter with a "sense of priority" and the maturity to handle conflict with a smile.
• Team Spirit: A collaborative attitude and a desire to contribute to a high-performing TEAM.
• Requirements: High School Diploma or equivalent; valid Driver’s License with a satisfactory motor vehicle report.

Perks of the Paradise Life

We take care of our own. In addition to a competitive salary and growth opportunities, you’ll enjoy:

The Essentials (Full-Time):

• Health & Wellness: Comprehensive Medical, Dental, and Vision insurance.
• Financial Security: 401k with employer match, plus Life, Disability, and Critical Illness insurance.
• Time Off: Paid vacation and paid holidays.

The "Resort Life" Bonuses:

• Housing & Access: Subsidized associate housing and shuttle service available!
• Play Where You Work: Limited access to resort amenities, including Golf privileges (based on occupancy).
• Discounts: Generous retail and dining discounts at the resort and over 100 Crescent Hotels & Resorts properties nationwide.
• Daily Support: Weekly meal subsidies and fun associate events throughout the year.

Ready to start your success story?

Don’t wait for the perfect wave—jump in! Apply today to join the Front Desk team at Horseshoe Bay Resort.

Qualifications

Behaviors

• Team Player: Works well as a member of a group (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)

Motivations

• Preferred

  Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Preferred

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

• Bachelors (Preferred)
• Associates (Preferred)
• High School (Required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.