Female Spa Host

JOB TITLE: Spa Host

$1,000 Sign On Bonus & $500 Referral Bonus, Health, Dental, Vision and Life Insurance, 401-K, Monthly Employee Meals, and MORE!

FUNCTION:

Spa Host possesses exceptional guest relations and communication skills. They maintain a working knowledge of all spa services, answer questions about the spa and its amenities and manage the spa schedule throughout the day.

RESPONSIBILITIES:

• The Spa Host is responsible for orientating guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service.
• Assist the attendants on keeping the lounge, locker room, fitness center and other guest areas neat, clean, and stocked with all amenities.
• Escort guests to their lockers and issue robes and slippers.
• Coordinate the flow of communication by answering phones, routing, and screening calls, greeting visitors, coordinating incoming and outbound mail, responding to inquiries, and providing information about the spa.
• Ability to open and close spa, checking guest in and out of spa, keeping track of inventory for retail and professional use.
• Help therapist turning rooms between guests and with spa laundry when needed.
• Assist Spa Coordinators as needed with guest interactions.
• Provide confirmation calls to clients who have scheduled services.
• Update the reservations/cancellations list throughout the day, inform therapists of last-minute changes, and resolve scheduling issues as needed.
• Approach and educate clients on retail recommendations and spa treatments with confidence and knowledge.
• Recommend and up-sell services that fit the guests’ needs.
• Help make sure the wet facilities and locker rooms are tidy and clean.
• Ensure an adequate supply of all guest supplies and amenities within the lounges and ensure immaculate presentation of these items.
• Escort guests between the multiple spa areas.
• Ensures complete guest satisfaction.
• Appropriately utilize reservation systems, maintenance records, and guest experience database as vehicles of communication to ensure guest satisfaction.
• Handle all guest interactions with the highest level of hospitality and professionalism; accommodate special requests whenever possible; resolve

customer complaints; assist customers in all inquiries in connection with Spa services.

• Contribute to the security of the spa facility by monitoring the access of guests and escorting them to treatment areas.
• Dispose of trash; bring dirty linens to the proper area for laundering; and stock towels, linens, supplies and amenities in area as needed.
• Attend all meetings and training required of your department or the company in general.
• Ensure compliance of daily opening/closing checklists by walking and ensuring assigned areas are well maintained, stocked, and cleaned to ensure high quality presentation and repair of all equipment.

TECHNICAL EXPERIENCE:

Skills and Specifications

• Punctuality, professionalism and be a self-starter
• Professional communication skills, both written and verbal
• Knowledge of spreadsheet and word processing applications and reception area experience, particularly manning multi-line phone systems
• Answer busy multi-line phone system in a professional manner
• Must be well groomed in uniform or business attire.
• Must have schedule availability to include evenings, weekends, and holidays
• Must understand and maintain confidentiality in all circumstances.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:

• Physically mobile with reasonable accommodations.
• Ability to stand for long periods of time.
• Must be able to lift and carry upwards to 25 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Manual dexterity and coordination to operate office equipment, including

10 key adding machines, computers, fax machines, and photo copiers.

• Read, write, speak, and understand English.
• Operate in mentally and physically stressful situations.
• Respond to visual and aural cues
• Work in cold & hot temperatures
• Possibly be exposed to secondhand smoke

EDUCATION AND QUALIFICATIONS:

• High school diploma or GED equivalent
• Prior experience in retail, hospitality or salon/spa industry strongly preferred
• Experience with salon/spa software and Microsoft office is preferred though general computer knowledge is required
• Ability to sell and educate clients on products and treatments

GROOMING/UNIFORMS:

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.