Bell Person
Holiday Inn Resort Orlando Suites - Waterpark
14500 Continental Gateway
Orlando,
FL
32821
Opportunity: Bell Person
Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services.
Your Growth PathBell Captain or Guest Service Agent – Concierge or Guest Services Manager – AGM or General Manager
Your Focus- Load and unload luggage carts.
- Tag and store luggage.
- Escort guest to hotel rooms.
- Provide an overview of guest room, hotel services and amenities.
- Make deliveries to guest rooms.
- Assist guest with room changes.
- Stock pantry when necessary.
- Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
- Perform house attendant functions when staff shortages occur.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma preferred.
- Previous customer experience required or equivalent training.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Holiday Inn Resort Orlando Suites - Waterpark
All-Suite Hotel Near Walt Disney World Resort
Just a mile from the magic of Walt Disney World®, Holiday Inn Resort Orlando Suites – Waterpark is your all-suite getaway in the heart of Orlando’s top attractions. Families love our unbeatable location near Universal Orlando, SeaWorld, and International Drive—plus, we’re proud to be a Walt Disney World Good Neighbor® Hotel. With 777 spacious suites and easy access to world-famous theme parks, your vacation starts the moment you arrive. Discover the all-new Surf & Splash Orlando Waterpark, now open! The best part is that daily admission is included with your stay. Race down the Triple Tide Tower, which features the Duel Drop Racers mat slides and the twisting Surf Spin body slide, or catch a wave on the double FlowRider® surf simulator, all located just steps from your suite. You and your family can enjoy splashing and relaxing at our sparkling Aqua Splash pool, hot tubs, and play areas for kids of all ages. Keep the fun going with live shows, games, arcades, movie nights, outdoor basketball, and more! Savor everything from casual cafés to poolside dining and signature cocktails. Whether it’s your first visit or one of many, you’ll find comfort, convenience, and family-friendly fun around every corner.
About HHM Hotels
An Industry Leader in Hospitality
HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.
MANAGEMENT
For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.
INVESTMENT
HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.
BRAND POSITIONING
Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.
