Director of International Player Development

Why Bally’s Chicago!

Welcome to Bally’s Chicago Casino, where our management team brings extensive and diverse expertise in development, construction, and hospitality management. We are dedicated to a focused vision, unwavering values, and bold long-term strategies, which have solidified our enduring reputation for reliability and professionalism in the industry. At Bally’s Chicago, we pride ourselves on our collaborative approach, ensuring the precise and efficient development and management of our unique food and beverage offerings, which allows us to deliver exceptional results consistently.
This is an exciting time to join Bally’s Chicago team as we forge forward with building our legendary and one-of-a-kind 1.8-billion-dollar project right on the historic Chicago River. Be a part of history!

The Role

The Director of International Player Development is a dynamic, globally minded, and results-driven leader who is responsible for building, managing, and expanding a world-class international player development team that caters to the high-net-worth global gaming market.

The Director will serve as the primary architect of Bally's Chicago’s international VIP strategy, with a deep focus on cultivating high-value relationships across key international markets. This role demands an individual who possesses a sophisticated understanding of international gaming cultures, luxury hospitality standards, global protocol etiquette, and the nuanced expectations of VVIP clientele operating at the highest levels of play.

This is a revenue-generating, culture-building position that will directly shape Bally's position as a premier international gaming destination in the United States.

Responsibilities

International Business Development & Market Expansion

• Execute a comprehensive international player development strategy designed to attract, cultivate, and retain ultra-high-net-worth players from key global source markets
• Identify, prospect, and build direct relationships with premium international players, VIP travel agents, luxury concierge networks, and feeder market partners
• Lead targeted international market visits, overseas player events, and global gaming conventions (G2E Asia, NIGA, etc.) to generate new VIP pipelines and strengthen existing partnerships
• Develop and manage relationships with international representatives, agents, and sub-agents operating in key feeder markets, ensuring alignment with all legal, regulatory, and compliance requirements
• Continuously research and monitor emerging international gaming markets, geopolitical trends, currency dynamics, and competitor activity to proactively adjust strategy and maintain a competitive edge

VIP Program 

• Architect and oversee Bally's International VIP Program, including personalized service protocols, and culturally tailored experiences that meet and exceed the expectations of an international clientele
• Build and manage a robust top-of-funnel pipeline of new international high-value players through strategic networking, social cultivation, community engagement, and digital channel outreach
• Oversee all international player lifecycle management, including new member onboarding, loyalty program engagement, personalized reinvestment strategies, and lapsed player reactivation
• Design and implement culturally sensitive, market-specific player reinvestment programs, complimentary frameworks, and promotional offers that resonate with international audiences

Team Leadership & Development

• Recruit, hire, train, mentor, and develop a high-performing team of International Executive Hosts and Casino Hosts with diverse language capabilities and cultural competencies aligned to Bally's target international markets
• Establish clear individual and team performance goals, KPIs, and accountability structures that drive measurable revenue results and exceptional guest satisfaction outcomes
• Provide ongoing coaching, professional development, and performance feedback to all team members; implement corrective action plans as needed
• Foster a team culture rooted in luxury service excellence, cultural sensitivity, discretion, and an unwavering commitment to the guest experience

Cross-Functional Collaboration & Internal Partnerships

• Serve as the primary internal advocate and subject matter expert for international player needs, collaborating closely with Marketing, Food & Beverage, Hotel, Gaming Operations, Finance, and Cage to deliver seamless, fully integrated international VIP experiences
• Partner with Marketing to develop internationally targeted campaigns, digital outreach programs, culturally relevant promotions, and premium event initiatives across key global source markets
• Work in close coordination with the Hotel and VIP Services teams to ensure all aspects of the international guest journey — from pre-arrival communication to post-visit follow-up — reflect the highest standards of luxury hospitality
• Collaborate with the Finance and Cage teams to establish appropriate credit, front money, and marker programs that align with international player preferences and comply with all applicable regulations

Events, Entertainment & Cultural Engagement

• Execute world-class international VIP events, both on-property and in key feeder markets, including premium gaming tournaments, cultural celebration events (Lunar New Year, Mid-Autumn Festival, Diwali, etc.), international visits, and exclusive VVIP experiences
• Serve as Bally's Chicago's ambassador and cultural liaison within international communities throughout the greater Chicago metropolitan area, building brand awareness and trust within key populations
• Cultivate a visible presence at international cultural and community events, luxury lifestyle gatherings, and high-net-worth social networks that provide access to prospective international players

Performance Analytics & Reporting

•  Maintain reporting framework to track international player development KPIs, including new player acquisition, theoretical and actual revenue, reinvestment ratios, trip frequency, and market share metrics
• Deliver high-level, data-driven performance reporting and strategic recommendations to the senior leadership on a regular basis
• Utilize player database analytics, CRM tools, and market intelligence to make informed, proactive decisions that maximize revenue and optimize the international player portfolio
• Maintain a comprehensive competitive intelligence program, monitoring competitor international VIP offerings across regional, national, and global markets and leveraging insights to maintain and grow Bally's international wallet share

Compliance & Regulatory Responsibilities

• Ensure all international player development activities are conducted in strict compliance with Illinois Gaming Board (IGB) regulations, federal anti-money laundering (AML) laws, Bank Secrecy Act (BSA) requirements, OFAC guidelines, and all applicable international gaming regulations
• Champion responsible gaming principles within the international player development program, ensuring culturally appropriate responsible gaming resources are available and communicated effectively across all international markets
• Perform duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
• Establish, implement, and enforce departmental policies, procedures, and service standards in alignment with regulatory requirements, company initiatives, and organizational goals

Qualifications

Required

• Must be 21 years of age or older
• Must be able to obtain and maintain a valid gaming license issued by the Illinois Gaming Board
• Minimum of seven (7) years of progressively responsible experience in casino player development, with a significant focus on international and/or Asian VIP markets
• Minimum of five (5) years of leadership experience managing international player development teams, executive hosts, or VIP sales teams in a premium casino resort environment
• Demonstrated track record of successfully cultivating and maintaining relationships with ultra-high-net-worth international players, junket operators, and feeder market partners
• Deep expertise in baccarat and premium table game products, international gaming cultures, and the global VIP casino market landscape
• Strong knowledge of international AML/BSA compliance requirements as they relate to casino cage operations, credit, and international player transactions
• Exceptional public relations, hospitality, and high-touch customer service skills befitting a world-class resort property
• Outstanding written and verbal communication skills, with the ability to operate confidently at the executive level both internally and externally
• Demonstrated ability to develop and execute data-driven revenue strategies that deliver measurable results
• Proficiency in casino management systems, CRM platforms, and player tracking/analytics tools
• Must possess a valid passport and the ability to travel domestically and internationally as required
• Must be able to work a flexible schedule, including nights, weekends, and holidays

Strongly Preferred

• Bachelor's degree in Business, Hospitality Management, Marketing, International Business, or a related field or equivalent experience
• Multilingual fluency is strongly preferred — Mandarin Chinese, Cantonese, Vietnamese, Korean, Spanish, Arabic, or other languages aligned to Bally's target international markets
• Established existing network of international high-value players and/or feeder market contacts across Asia-Pacific, Latin America, or Middle Eastern markets
• Prior experience managing international programs, VIP credit programs, and front money operations
• Experience with luxury brand standards, Forbes Travel Guide service protocols, or comparable luxury hospitality frameworks
• Demonstrated experience planning and executing large-scale, high-budget international VIP events 

What’s in it for you!

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts
• Flexible Time Off
• $7 Daily Employee Parking
• Target Salary Range: $150,000- $160,000 per year DOE
• Bonus Eligible