Ass't Front Office Manager
Hyatt Regency Pittsburgh International Airport
1111 Airport Boulevard
PO Box 12420
Pittsburgh,
PA
15231
The Front Office Asst. Manager is responsible for all front desk operation duties, including staff training, inter-department communications, and staff scheduling.
The Front Office Asst. Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. This position reports to the hotel FOM Front Office Manager.
- Responsible for short and long-term planning and the management of the hotel’s Front of House operations
- Develop and recommend the budget, labor cost plans, and objectives and manages within those approved plans
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed-upon activities and timetables
- Ensures proper staffing levels for customer service goals
- Maintain partnership with all related staffing partners, and guide related departments to optimize the arrival and departures process for guest
- Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
Preferred:
- 3-4 years or more of progressive hotel Rooms Management experience
- 2 + years of progressive management experience within the Rooms Division of a mid to large-scale full-service hotel (300 rooms and above)
- Service-oriented style with professional presentations skills
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal, and administrative skills
- Ability to work a flexible shift including nights, weekends, and holidays.
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Benefits include:
- Medical
- Dental
- Vision
- Paid Sick Time up to 48 hours annually
- Paid Vacation
- Paid Holidays
- Birthday Pay
- Life Insurance
- 401-K
- Room discounts
- Free Hot Meals per shift/Unlimited coffee, tea & soft drinks
- Restaurant/Coffee Shop Discount
- Free Covered Parking
- Free RTD Pass
- Flexible Schedules
- Fast Paced work environment
- Travel Perks & Benefits
- Recognition & Rewards
- Growth Opportunities
Equal Employment Opportunity
Hyatt Regency DTC does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is the intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
About Hyatt Regency Pittsburgh International Airport
Pittsburgh Luxury Hotel near the Airport . . . Park, Sleep, Depart
Clients can streamline meetings and conferences in our 20,000 square feet of state-of-the-art event space, including private board rooms and the largest ballroom at the airport. Guests will enjoy delicious cuisine or cocktails at the bellfarm Kitchen|Bar, or enhance your event with creative catering. They can take advantage of our Pittsburgh hotels’ deluxe amenities, including a 24/7 StayFit™ gym, glass enclosed indoor pool, 24 hour business center, and 24 hour gift shop.
Why Join Hyatt?
Find Your Place at Hyatt
Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Each of the unique 14 brands within the Hyatt portfolio offers a distinct interpretation of our foundational purpose: to deliver personalized care and unforgettable experiences.
Fortune Magazine has included Hyatt on its list of the “100 Best Workplaces for Diversity”! We’re honored to be recognized among industry leaders who are doing the most to create inclusive cultures.
About Westmont Hospitality Group
Benefits of working at Westmont
Career Growth within the company
You have the opportunity to work in different roles at one hotel, or move to different hotels in the portfolio, including across brands or internationally.
Entrepreneurial Culture
You have the chance to make an impact at Westmont. We value entrepreneurial spirit, and we encourage our team members to think of the hotel as their own. We appreciate creativity, flexibility, and we provide you with the resources you need to succeed.
Rewards and Recognition
As owner-operators, we understand the commitment and dedication necessary to run a hotel. We honor and value each team member’s service through reward programs at the hotel and corporate level. When you succeed, we all succeed.
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