Photo of Homewood Suites by Hilton Asheville-Tunnel Road, Asheville, NC

Guest Service Agent

Homewood Suites by Hilton Asheville-Tunnel Road

88 Tunnel Road
Asheville, NC 28805

Extended Stay
Managed By Asheville Hotel Group

Medical/Dental/Vision/Critical Illness/Accident (FT), Paid Vacation, Weekly Pay, Direct Deposit, Employee Referral Bonus Program, Hilton Employee Travel Program

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Join our highly rated Front Desk Team as Guest Service Representative.
Full-Time

JOB DESCRIPTION

Join our Award Winning Team!  Be the reason guests LOVE their visit to the Asheville Area.

As a Guest Service Agent, you are the face of the hotel to every guest. You will work closely with the Front Office Manager and other Managers and associates to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal. Most of all they are empowered to make guests happy by exceeding their expectations.  7 a.m. - 3 p.m. shift needed primarily.

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Processing all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping and Engineering to track readiness of rooms for check-in.
  • Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts, patty cash vouchers in accordance to our accounting specifications

JOB QUALIFICATIONS

  • Ideally, you will have 1+ years of experience in a customer service field.
  • High school diploma/G.E.D. equivalent
  • Hotel experience is a plus
  • English Language Proficiency
  • An ability to problem solve
  • Computer Skills
  • Effectively, clearly, and courteously communicating with others.

BENEFITS 

Medical/Dental/Vision/Critical Illness/Accident (FT), Paid Vacation, Weekly Pay, Direct Deposit, Employee Referral Bonus Program, Hilton Employee Travel Program

EOE/Drug Free Workplace

Posted April 17, 2026

About Homewood Suites by Hilton Asheville-Tunnel Road

Close to downtown Asheville treasures

Downtown Asheville is a two-minute drive, and the Biltmore Estate and Village is only three miles away. Enjoy dining, breweries, downtown, and shopping. River Arts District, Harrah's Cherokee Center - Asheville, and Orange Peel music venue are all within two miles. We offer a daily complimentary hot breakfast and an evening reception on Wednesdays.

About Asheville Hotel Group

Company History

South Asheville Hotel Associates, LLC was founded by a group of local business owners in Asheville, North Carolina with a mission to become the best hotel company in Western North Carolina.  The partnership that was formed in 1989 has remained the same since its inception and has been integral in growing the portfolio from a single property to now consist of 4 award winning Hilton Family of Hotels properties.  Having strong ties to the community has always been a cornerstone of our company and having an Asheville native and third generation hotelier at our helm makes that task even more personal.

Core Values

G: Growth through personal and professional development with integrity

U: Understanding and anticipating the needs of our guests and team members

E: Excellence achieved through and culture of respect and commitment

S: Service delivered with selfless actions

T: Trust in yourself

CAREERS

WHO WE ARE: OUR TEAM MEMBERS EXHIBIT A STRONG FOUNDATION OF HOSPITALITY, A GENUINE CARE FOR OTHERS AND OUR COMMUNITY.

Employee Benefits:
  • Paid Time Off and Holidays
  • Annual performance evaluations with a possible pay increase and developmental plan to inspire career growth within the company
  • Heath Insurance*
  • Employee Travel Program with discounts available at Hilton Family properties
  • Dental, Vision, and Life insurance plans*
  • Free Uniforms
  • Weekly Pay
  • Complimentary local attraction tickets
  • Internal candidates are considered FIRST for advancement opportunities inside our company.

*Certain benefits do not apply to part time staff members

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